GameStop — Local services in Henderson

Best Customer Service you could ask for! My son had been asking for a particular game that was hard to find...we found out they had it at this location but they closed in 20 mins and we were coming from Boulder City. We called to have them hold it and raced down there. We pulled up at exactly 9pm and as my 12 yr old pulled on the door and it didn't open... I saw his heart sink. 😣 He gave a desperate little knock and a guy came over... My son (hollering thru the locked door) explained a game was held for him and after going to check, the guy came back and to my shock and AMAZEMENT, he opened the door and let him in! Any other store would usually send a snot nosed little fungus to stick their face to the door and give the ol' "we're closed...come back tomorrow". They clearly have no idea what it's like to watch your baby's world just crumble around him! And that was definitely the look I saw when that door didn't open...but not this time! This dude was an angel and let him right in. A few minutes later, he came out with a grin on his face like he just won the lottery! These guys could have told us to piss off but, they were kind enough to stay an extra 5 minutes and make my kids whole month! The guy who helped him was named Dallas- at least that is the name on the receipt- and there was also a girl there that helped find the game and he thinks her name was "jules" or Julie. This was at closing time on Tues. 3/28 at the Sunset/Stephanie location. Dallas: You are the greatest person in the world to me today!! Thank you so much for your kindness to my...

Came in today and wow Scott was amazing so helpful so kind explaining stuff to me because I’m not a gamer I’m a mom of four and I just buy whatever my kids ask for we went in to do a trade my goodness he was so helpful and he made sure he went way above and beyond for us my credit was amazing it was over $500 we got the new Xbox 3 brand new controls warranties I only paid like $40 out of my pocket he treated me like I was the only person in the store when I was about to close my deal up there was two people in the store one of them was in line behind me and he didn’t rush and try to hurry up and get me out of there he answered all my questions even when I asked the same question twice cause I didn’t understand he didn’t get irritated he just explained it to me again broke it down for me Scott you’re very kind and you are all about customer service and making us feel comfortable and making sure we get the best out of what we wanted and trust me we will always come back to this game stop best ever hands-down I felt comfortable talking to you and your advice you gave and Opinion I’ve been to plenty a game stops Best Buy and let me say I can truly tell you love your job and you love helping people and you’re a people person and it’s all about getting your customers what they want what they need and more … THANKS SCOOT … I will always recommend your GameStop to anybody even if it’s out of the area because you put a great impression on me your worth the drive … BIG THANKS FROM THE...

Super frustrating. I went in and got a game for my daughter. The guy that helped me was nice but told me to switch out my headset for a game stop one because they are universal. It wasn't. I got home and tried to connect it to the xbox s and it does not have the basic audio jack.

I wasn't that upset until I got back to the store and the girl was closed. She seen me as she was counting down the register. I managed retail so I get not opening the door while counting. However you can clearly see i am the one that just left. I was hoping she would close her drawer, open the door, ask me what is wrong and then maybe hand me some other headphones the ones I originally had picked up (same price) and then she could have done the exchange tomorrow.

Instead I had to rush home and try to find the receipt. Then I realized I didn't get one. Had to go to Walmart to see if they had a converter. They did not but their other location did. Just got home after 2 hours of trying to fix this situation.

Spending 500 dollars in place and the person states at you and also ignores the phone is just in poor taste.

I realize he didn't do it on purpose I'm sure, but super inconvenient and she was a...