Domino's Pizza — Restaurant in Herriman

Food is always great, I never have a problem with the food. But my issue is with delivery. Staff up on the weekends guys. Understaffed for well over 1.5 years is insane. It’s not possible. It’s a way of customer service to de escalate phone calls. You guys are better than Pizza Hut, but Pizza Hut gets here fast. Herriman is growing unbelievably fast. It’s time to order more than one driver for the weekend nights guys.

I use dominos at least once a month. I usually order in south Jordan by my job and never ever have more than a 30 minute wait time. Here, 80 minutes is the minimum. On a night like tonight 12/30/18, it’s 100% understandable cause of the roads. So I’m not worried about the 2 hours tonight cause I’d never want them to rush & get hurt. But I will say that any other time, the wait is 80 or more minutes. Typically they say they’re understaffed and have said that for the last year and a half. I know a lot of businesses do have a rough time getting employees but there’s 3+ DRIVERS in south Jordan at 11 am plus 2 in store.. maybe they’re slow during the week, but clearly they need to staff up on the weekends. I guarantee there’s plenty of people who’d be willing to work 4 hours on the weekend for some extra cash. I do it and don’t necessarily have to, but do cause it’s not that crazy to work 4-8 hours when I’m not doing...

I really wish I could like this location, but I just can’t take it anymore. I don’t post reviews, and I hate writing out my complaints. The problem is that I really do love Dominos pizza. I love the Philly cheesesteak and their new pan pizza is awesome.

Unfortunately this location constantly delivers my pizzas undercooked, doughy in the middle and cheese I melted on top, even after I request my pizza well done. I have since quit ordering the pan pizza because half the time it’s inedible.

Tonight I ordered the Philly cheesesteak. It took well over 90 minutes to deliver, after saying 45-55 online. And when I called and asked about my pizza after it said it was out of the oven for over an hour, the person said the deliver guy had just left and they made sure it was hot right out of the oven. 10 minutes later my cold pizza arrived. I’m tired of talked to the manager, nothing is improving, I don’t even know if anyone cares at this store. I really want this location to be better, but I’m giving up on it for now. I ate one slice of my cold pizza, now I’m off to make me a sandwich like I should have just done two...

I walked in to Domino's and ordered 2 pizzas and was told it would be 15 mins. I waited outside for 12 mins, walked in only to see my pizzas just sitting out in the open with no one around to even notice my food was ready. I stood at the counter waiting for almost 5mins for someone to come check on my order or even just the lobby to make sure no one was waiting around for help.

So turns out the employee on duty was just sitting in his office on his phone, I Know this because he walked out with his face glued to his phones screen and didn't even see me in front of him till he finished whatever he was looking at. This teen had no idea how long my pizza had been ready or made zero efforts to make up for his poor service.

I'm sure Domino's can verify this by checking their cameras on Saturday Sept. 15th 11:05pm-11:23pm. Till this poor service is fixed I would not recommend anyone order late from this Domino's because you don't know if the employee is actually doing his job by make sure your food is taken care of and prepared properly, or if he is just hanging out on his phone ignoring...