Mo' Bettahs Hawaiian Style Food — Restaurant in Herriman

I really don't like writing negative reviews but this experience was so ridiculous I had to share. We love Mo' Bettahs but I'm not sure what the problem was at this location tonight. I think it might have been the manager on duty who really ruined this location. Well not sure if she was the manager but the staff look scared of her, so I'm assuming she's the manager. My husband went to pick up our online order, he went though the drive through and was told policy is they can't hand out the online orders through drive through. Super weird but whatever, he goes inside. Let me add he told her he had our two small children who were not dressed to get out of the car, and she said well that's policy. He goes inside and she takes his name and won't give him the food. He sat there for 15 minutes while our food got cold for her to help all the Door Dash delivery people who came in after him. Not all of the Door Dash orders were ready either. She would move our food to the side to make the Door Dash orders. It seemed like she wouldn't give him the food because she was mad he asked why she couldn't give him his food through the drive through. All he did was ask a question. I totally get that customer service jobs are hard right now, I work one myself, but it only makes it harder if you treat your customers badly to begin with. During his 15 minute wait he heard another guy order katsu and teriyaki chicken 2 meat meal. When he grabbed his food he asked for teriyaki and katsu sauce and was told he had to pick one or the other. Which is weird because the website/menu says you get 2 cups of sauce with a 2 meat plate. She literally made him go get 50 cents to get the second sauce that should've been included in the meal. Needless to say, I think if we want to eat from this franchise we will definitely pick...

I’m here literally every Monday. 95% of the time I feel welcomed. Today during shift change 4pm it seemed everyone was distracted/busy with prep/or grumpy and ready to leave. I was the only person in line, waited a minute or 2 to be greeted.(no problem) I can see everyone staying busy. New guy built my plate, did just fine but then told me someone else would cash me out. 6 associates walked past where I was waiting. Said nothing, did not acknowledge me. I watched the clock as 5 minutes pass. I watched the fryer guy pull the Katsu chicken out of the cooler, place into the fryer and start a 6 minute timer. I watched the timer expire with nobody cashing me out. Now I’m sitting here for the longest 10 or so minutes of life. (Forgivable as I am guessing a lot is happening behind the scenes) is my good cold now.? Everyone’s eyes seem to be intentionally avoiding me as if it’s not their job to cash me out. Finally a guy finishes putting together a to go order and asks me if I needed something.? Hahaha. I just want to pay and eat. Once I pay, I sit down and open my box, and there is a stray white dog or cat hair from someone’s un-lint rolled shirt. Yuck. Dude remade the plate and gave me 2 scoops of rice with no Mac salad as the original. I didn’t ask for special treatment. I was patient and didn’t complain. I got the forced “sorry bout that” with no other commentary. I get staffing can be difficult and shift change is intense but I haven’t felt this disregarded in a while. All forgivable but if I don’t say something, others will experience the same. I would politely expressed this to a manager in person...

My visit to Mo’ Bettahs was the strangest ordering experience I’ve ever had. I was happy to see they had a salad for only ten bucks. After I was asked what I wanted to order, it went something like this:

Me: I’d like the salad with teriyaki chicken Them: What size? Me (confused already): What size usually comes with the salad? Them: There’s mini, medium and large. Me: I guess medium? Them: What other kind of meat with that? Me: It says only one meat with salad. Them: The medium comes with two. Me: Oh. I guess the shrimp. I get to the cash register where the container has been brought. Me: Where’s the salad. Oh, is that the salad? Them: No, it’s a medium. Me: What about the salad? Them: The salad only comes with one meat. Me: I guess forget the salad then.

By then, I just want to be done, especially since I'm feeling really stupid. Of course, I pay more than what I had intended. I get home and it’s the driest chicken I’ve ever had. The shrimp tempura was...