Wendy's — Restaurant in Holland Charter Township

We were the only people in line at the drive through and finally someone said theyd be right with us...no worries we said, take your time. Ordered and paid and waiting for them to hand us our food and we sat there and sat there... finally she said will you please pull up and wait....I'm there is no one behind us but ok. So we are waiting and waiting seriously none is coming out and now 2 cars have come, ordered, got food, never pulled up to wait and they got food and are leaving. So I go inside....like what's going on....another family is there 1 single family of 4 and a young couple so six customers in the restaurant and kid you not that's how many employees were behind the counter and not one person asked what I needed.... finally someone looked at me not acknowledged me but looked in my direction and I said hi we were just wondering if someone was still bringing us our food.....deer in the headlights. Someone else sees us talking and says oh your order was special so it takes longer....it was a spicy chicken whatever special they have with Takis, 2 kids cheese burgers- 1 only cheese and six piece chicken. What's special about that but ok. We go back and wait.... finally we get our food only to find we are missing the 6 piece chicken. We turn around and go back and the same family is there still customers out numbered by employees doing what...I have no idea. I walked in the door again and the mom of the family said" see honey I told you place is messed up-look that ladies back." I don't know what was going on that day but we will never go to a Wendy's again. I wasted over 30 on a horrible experience and the only reason I didn't put up more of a fuss and complain for my money back was because I had someone elses kid with me that needed to be home at a certain time.....WHICH IS WHY WE WENT TO THE DRIVE THROUGH!!!! WHICH SHOULD NOT TAKE OVER 20 MIN. No wonder you don't see Wendy's as much. That's too bad because my son said the chicken sandwich was really good. If this is a private franchise I hope someone reads this post and lets...

The food was NOT fresh. Burger was cold, cheese was not melted. Chicken wrap like warm. Nuggets room temperature. And it's not cheap!

FAST FORWARD SEVERAL MONTHS: HA! This is STILL true. I went here again months later forgetting how bad it was the last time, and it was really bad, so I got on here to write review, and realized I had already left them 1 star (Sorry for the run-on sentence). At any rate, this time I got a Baconator and a large fry. The burger was basically room-temperatue, and definitely did not have enough bacon to be considered a Baconator (only a few small pieces on the bottom bun). The fries were COLD and STIFF. Definitely not fresh. Oh man. It was NOT good. I think the rationale for the late-night workers is "if we serve horrible food no one will come and we can get paid for doing nothing." This is garbage. Food safety is real concern. If you don't have fresh food, don't serve the old garbage sitting there. OR don't even stay open. There should be a manager WHO CARES on duty at all times. Make it fresh. Do your job. This isn't OK. I can't get away with not doing my job...I'd get fired. This is completely on the manager/owners who haven't even responded to my review. Sorry, but this is SO frustrating because Wendy's CAN be really good, but these folks just don't care about you. I'd write more, but I need to use...

I placed an order via the drive-through. Although the service was friendly, the order taker seemed rushed. When I got to the window and paid, the cashier asked me to pull up ahead and wait past the drive-through line because my food was not ready. I looked behind me and there was not a single car, so I was quite puzzled. My credit card then dropped and I had to get out of the card to pick it up. I could see how stressed and worried the cashier looked. Finally, I pulled forward and waited somewhere between five and 10 minutes for my food. During this time, no one else was in the drive-through. I’m gathering they have some sort of time goals for getting people through the drive-through, but these metrics are not accurate if people wait in other areas. It was such a strange experience. Food was...