Marco's Pizza — Restaurant in Holly Springs

This review is for the Marcos Holly Springs, North Carolina. My wife had ordered a pizza and after an hour she called to see where it was as this was scheduled for delivery. Somebody dropped the ball and the delivery was never made and when she asked about it, they said you’d have to come pick it up so needless to say she was pretty burnt out of shape. She went and picked up the pizza and we called later because the manager wasn’t there when she picked up and asked him to refund her tip and delivery fee Which he did after looking up the order. So that was good. He then said let me put a $20 coupon on this phone number, hers. Today we ordered a pizza for delivery and used her phone number as one of the identifiers. Needless to say the $20 wasn’t taken off and I don’t have it in me to call them again we’re done. The pizzas are usually pretty good. The deliveries fairly quick because they’re not far from us, but this kind of customer service is not tenable. The fact that it cost 20 extra dollars put me off my food and I’m just pissed off and I’m not ordering from Marcos ever again. $20 is a lot in today’s economy since the current administration is Tanking the stock market, which affects my life investments raising the cost of living and we will enter a recession soon if not a depression which the Wall Street Journal predicts so I’m really pissed off $20 is a lot right now so I’m pretty...

This place is honestly a joke and should not be in business especially after reading these other reviews. I had Marcos at a friends house a couple weeks ago and thought I’d try the Holly Springs location sinlneighborhood. I ordered at 4:40pm and they said it would be there around 5:30pm. 5:30 came and went with no pizza…I figured I’d give them some extra time, it was a Saturday and I’m sure they were busy. 6pm, no pizza. So I called and chatted with a guy who wasn’t very professional, he stated they had a big order that came in 30minutes ago and that wasn’t considered into the wait time the app originally told me. (I ordered a hour and a half ago before this “big” order) he assured me my order just came out of the oven and would be there in 10-20minutes. Big surprise 6:30, no pizza, 7pm, no pizza. At this point I had to feed my 2 and 5 year old children because it was a hour past their normal dinner time and needed to get them ready for bed. 7:15, still no pizza! so I called again and a young lady answered and she told me my order was never cooked and something must have happened. It was so frustrating I told her to forget it. I will never try to...

I ordered pizza online with a delivery time of 30 mins after I ordered. I waited over an hour for my pizza before calling the store. When I called the store the staff informed me that they were waiting on Door Dash to come pick up my order and they weren't sure how much longer it would be. I then let Robert know that I would like my entire order remade and I would come and pick it up. I honestly should have ordered my delivery order pick up to begin with. Unfortunately I tipped and paid the delivery fee already so we will see if I can get that back. I doubt it! Anyway, fast forward to my pick up experience. My husband and I walked into the store to pick up our order and the first thing I noticed was how NASTY the Lobby area was. It was like they just had a team of kids come in and dine. ALL of the tables were nasty and the floor was atrocious! I can't believe we proceeded to eat from that location. The staff was unapologetic and barely said anything to us while we were in the store picking up what should have been a delivery order. We will NOT continue our loyalty to Marcos Pizza due to this experience! Totally unacceptable...