La Calenita Restaurant & Bakery — Restaurant in Hollywood

I’m going to write this review in two languages so it’s not missed by any person that might decide to go here. If I could review this place with negative stars I would and believe me they after the treatment we got we will be looking to pursue legal action against this restaurant. My mother and I came in today to have lunch after a long flight. My mother, and senior citizen who needs a service dog everyday and who has documentation to prove it as well as prove her dog is a service dog, came in first with the dog. The man behind the counter refused her first site and when my mom told him the dog was a service dog he aggressively requested the documentation. Fine, she provided it and then the man told her to go sit in the furthest corner ( again aggressively) of the room. My mom sat down in the table of her choosing (as the law states that the owner of any establishment can not discriminate against her based on a disability) and the man came and refused her service. My mom then requested said guys name and he refused to give it and followed her out of the restaurant. I don’t recommend this disgusting and discriminatory place to any living being. These people are the lowest of the low and hope they never have to face a disability that would cause them to be discriminated against in this way.

Esto lo estoy escribiendo en español también para que nadie escoja este restaurante jamás. Mi mamá que es una mujer de cierta edad vino con migo a este sitio, con su perro en mano. Mi mamá necesita un perro de servicio y tiene todos los papeles para mostrarlo. Al entrar el señor de la caja inmediatamente comenzó hablarle con agresividad diciéndole que debe meter el perro en una caja o cargarlo. Le pregunto a ella una mujer de 65 años a cargar a un perro. Mi mamá le dijo que era un perro de servicio y el man le contestó con agresividad que muestre los papeles a cual mi mamá se los mostró. Despues el man le dijo que solo se podía sentar en una esquina y como es ilegal de discriminar contra gente con disability mi mamá se sentó cerca de la puerta a esperarme. El hombre vino inmediatamente y la echo de el restaurante. Mi mamá le pregunto si nombre, porque esto es illegal y vamos hablar con abogados, y el señor no se lodio. Más toda vía la siguió hasta al carro. Me parece increíble que un señor de mi propio país trate a una persona mayor de edad y con problemas de salud tanto que necesite un perro de servicio así. Espero que nunca le toque a nadie un episodio así. Le a afectado a...

I’ve been a regular customer at Calienita Colombiano because the food is genuinely great. However, my recent experience over the phone was extremely disappointing and unacceptable from a customer service standpoint.

On July 8, I called to place a takeout order. A Spanish-speaking woman answered the phone without identifying herself. I asked what the lunch specials were, and she mentioned lomo saltado and grilled chicken. Curious, I asked how they prepare lomo saltado, since it’s traditionally a Peruvian dish. She said it was a guiso of pork, tomatoes, and onions which already confused me, since that’s not the usual preparation.

I decided to order the grilled chicken special, which comes with soup. I asked what kind of soup, and she mentioned chicken and campesino. I asked her what campesino soup was, and her response was dismissive telling me I was calling a Colombian restaurant, as if I didn’t know that. I asked her multiple times for her name, and she ignored me while repeatedly saying, “Hello, you’re calling a Colombian restaurant,” instead of simply answering my question or clarifying the soup.

At this point, I switched to English since I felt she was using my Spanish as an excuse to be rude. I asked again about the soup, and she vaguely said it was “pork with vegetables,” but gave no further detail. When I asked to speak to a manager, she put a supervisor on the phone, who I later met in person and who kindly informed me that the woman’s name was Cindy.

When I went in person to place the order, I spoke to the supervisor. She was very professional and apologized for how Cindy handled the call. She even confirmed that staff should identify themselves when answering phone calls, which Cindy did not do.

As a Cuban customer who doesn’t know all Colombian dishes, I was simply trying to understand what I was ordering. Instead of providing clarity, Cindy responded with attitude and condescension. I’m not asking for free food—I’m a paying, loyal customer just trying to place a proper order. I’m also happy to speak Spanish when needed, but no one should be disrespected or insulted for asking questions especially in a country where English is the primary language of service.

Again, the food at Calienita Colombiano is excellent. But the customer service from Cindy was absolutely unprofessional and needs people skills. I hope management takes this seriously, because no one should feel humiliated for asking about...

I have a bad but bat experience today at this particular restaurant my friend and I we are truck drivers and every way we go we like to eat and Colombian restaurant the Colombians have a good customer service I’m from New York City and a lot Colombian friends but in this place I will say it that it’s not like I was expecting very bad customer service I was impressed and shock I never have problems with restaurants in my live but this one Took me off my side i will never recommend any one to visit and eat here the service was horrible the waitress was worse and the waiting for the food not words for it I love Colombian food I respect the culture the people and I tell you this for a reason so to all you and the restaurant staff you have to waiters on how to greet the customers and also the Colombians they always have a good Beautiful Smile for Everything and that way you know you will have a good star knowledge is the key for a good and friendly restaurant happy face is the other key and for that reason I put this out please take care your business will and if you train them they will take care your business a good waiter ability to use positive language 2 acting skills 3 time to management skills 4 Attentiveness and much more and if you practiced you will recibe the benefits of good customer service 1 increased sales 2 customer loyalty 3. Enhanced public image and also help your business to make a best and better choices for you and for them and I hope you will read this and I wish you for the owner of this restaurant the best for...