Banyan Breeze — Restaurant in Honolulu

The fact that I have to write a review like this during a trip with my family makes me angry. We are staying in the same building and have thought that we should definitely stop by this place for breakfast or lunch. Two days ago, while playing at Waikiki Beach around lunchtime, I wanted to buy a burger at a nearby burger place, but my husband asked me to help out with a restaurant in the same building. We ordered 4 sandwiches and an acai bowl for a family of four. The acai balls came out first, and the woman who was making the sandwiches handed me a paper bag saying you're all set, so I took the acai ball together myself (she forgot to put them together) and traveled back to the beach. But there were only three sandwiches. The woman who was making the sandwich earlier answered the phone, and she admitted she only put three in and told me to come back... You can't go back and forth twice. We had to eat quickly and play with the kids. I had to endure the inconvenience of buying and eating an additional burger in front of the beach, but it was NO problem, it could happen in life. When I went to the cafe around 5pm that afternoon, the door was already closed in the early afternoon, so I couldn't get the leftover sandwiches, but that was no problem at all. Their business hours normally close early, and understandable.

The problem is the next day. Went back in the morning. There were a total of 4 people, including the lady who made the sandwich yesterday, and 3 other staffs. When I said that I was that person yesterday, everyone had a sullen expression on their faces and I was embarrassed by the unpleasant and awkward atmosphere. No one told me "Ah it's you, sorry for yesterday!" No one could say a word, and even the young blonde clerk bluntly took the sandwich out of the fridge yesterday and gave it to me. I was so shocked. How could you hand me a sandwich that looks like a wet newspaper that's almost 24 hours old from yesterday? No one had a bright expression on their face, and there was no sign of apology at all, and they kept their mouths shut rolling their eyes and pretended not to know. I was so pathetic and angry with the situation. You can make a little mistake, but we can solve it with just a smile! I asked if I can get a new one, and no one answered, and the woman said to me, "It's been in the refrigerator, what's the problem?"

I thought I would be very upset when I got the food, so asked for a refund. But she could not figure out how to refund, and no other staff was not interested in the problem. Ohmygosh....so my husband told them we're ok with 2 coffees (almost the same amount to 1 sandwich) if easier for them.

The best part starts from here...As a family of four with two grown-ups, we needed four straws. But suddenly I heard another female staff deliberately pass by next to us and yelled at us intending for us to listen, "Do you buy two coffees and take four straws?"

Thank you for the EXTRAORDINARY poor service of the four of you. You are the worst ambassadors of Hawaii ever. I have never been treated like this ever.How would you feel if you were treated like that? Shame on you. Please don't make hasty excuses. I'm not that narrow-minded, and I went there again in a good mood.

1 star is too much for you. If there were a minus rating, I would...

I am a tourist visiting Waikiki this week. When I check into my rented condo at Waikiki Banyan there was no wifi service. Mobile roaming fees would be hefty if I used my cell phone so I asked the staff at the Banyan Breeze coffee shop downstairs if I could use their phone for a local call to my rental company. Unfortunately, I could not reach an agent to speak to the 1st time so I had to try a few times. 3 staff (young female and 2 young males) at the Banyan Breeze Coffee shop showed kindness (a 4th staff was not helpful and hopefully he can learn from his 3 colleagues that kindness goes a long way helping visitors) by allowing me to use their phone to contact my rental company as there are no public pay phones anywhere. I returned the thanks for the phone use with tip and box of cookies. I want to express my gratitude to the 3 Banyan Breeze staff and the Waikiki Banyan Hotel front desk staff (for their phone and wifi use). These are awesome people. It turns out that the cable service is not working in the condo and may not be resolved during my stay. Thanks again to all these people who showed Aloha and were willing to help out a visitor to their beautiful...

Being a small business owner, who takes his reviews seriously and does his best to earn 5-star reviews, it pains me to write this. We’re on vacation and sought out a small, local, non-chain place for breakfast before we set out on our busy day. They were understandably busy in the morning, so there was no place for the three of us to sit. So, we took our bag of sandwiches back to our hotel (about a 15-minute walk), opened the bag, and everything was wrong. I wasn’t going to go back, so we just dealt with it. My sandwich, which should have been on an everything bagel was on a croissant. It was flat and slapped together. I’ve been impressed with all of the food places around here, but this place was average. Everybody has bad days, and I guess this was a bad one for...