Hawaiian Aroma Caffe At Beachcomber Waikiki — Restaurant in Honolulu

Update: I did go back since they wanted a chance to make it right. They did do a good job with service recovery. They served us both together (for the only time) and in a timely manner. While they did not deliver a wrong order to my table during the service recovery, they also did nothing to address the fact that when they do deliver a wrong order & leave it at the wrong table, they just move it from the wrong table to the next table. Which a state so obsessed with preventing the spread of COVID, I would think they would need to ensure I didn't do anything to the food that was left with me unattended before giving it to the next person.

So, the food is pretty decent especially since most breakfast places open about 10. I am however pretty disappointed in the service (especially since I've worked in the service industry many years). Since this is pretty much the only open place for breakfast early in the morning, I've unfortunately had to continue to get my breakfast here, unfortunately. Of 3 days, 0 orders were delivered correctly. Every day I (or my friend) was given someone else's order & the server walked away. After they figured out the order was wrong, usually when we said something, they then picked up the wrong food & took it straight to another table. I have a coconut allergy. I asked for no coconut on my acai bowl & it was quite obvious they made it with coconut & tried to scrape the coconut back off. I then picked the remainder of the coconut off since I did not want to wait another 45 min for it to be remade. The next time, I was completely finished with my breakfast & busted my own table before they realized that they never gave my friend his breakfast. They apologized for the wait & brought his food 10 min later. Today was the last straw. I will be cooking myself (at a significant fraction of the cost) from here on out since the wrong order was brought out again & then we were questioned rather defensively about what was wrong. We simply were confused why we were delivered 2 meals to only 1 of us where the croissant was prepared differently than ordered and the side of strawberries were missing. The correct order was brought to us, but the attitude was definitely not apologetic. The wrong order was taken away & delivered directly to a different table while I waited another 20 min for my...

My bf and I came to eat breakfast here since it was included with our hotel stay, Beachcomber. Upon our first visit, we were pleasantly surprised - I'm not sure what I was expecting, I suppose one of those ol', typical-looking hotel breakfast places that had average food and decor (beige), so Hawaiian Aroma Caffe certainly exceeded those expectations. The decor is very, well, Hawaiian with bright colours used in tasteful ways and furniture that was a good mix of industrial (metal) and natural (wood). The wide doors also let in a lot of natural light and fresh air from the pool area. We visited more than once during our stay at the hotel and every time it looked busy-ish, but we never had issues finding a table for 2. The food itself was really good as well, some items more than others (like most places shrug) - the waffles were fancy looking, though without the toppings were just "okay" on their own. (The only teeny downside I can think of is that the air was blasting even when it wasn't a warm day, so it got kind of chilly sometimes without a long sleeved...

It was our last day and we decided to do one last walk around and we just happened upon this amazing cafe. It's located in Beachcomber Waikiki Hotel, it's such a cute spot, you order with a cashier and get a number it has a small dining area that can fill up fast, it was pretty busy when we came but luckily before we ordered we saw a group leaving, you gotta be quick though! It's a bit on the pricier side but it's Honolulu everything is a bit pricey. I got the turkey pesto sandwich it came with a small side mixed salad with cherry tomatoes and croutons, an iced chai latte and a cocktail called "Lost in Waikiki" that had fresh fruit and elder flower and white wine it was pretty delicious, not enough wine in it to get buzzed or anything but definitely enough to wake you up a bit before your flight home! My friend got the breakfast feast which has eggs, toast, a side salad, bacon and sausage, we also got waffles because....well why not!? All in all a wonderful cafe! the staff is super...