Liliha Bakery Waikiki — Restaurant in Honolulu

My family decided to come here for my birthday dinner. Nikki was our server and was great throughout the night. We ordered 4 prime ribs and Nikki questioned if there was enough leftover. She checked if another server and sure said yes. So we followed through with the order. When our food came out, they came out in different batches. They gave my mom mac salad instead of green salad, which mac salad has onions and she's allergic to them. Nikki checked the order and it was input correctly but the KITCHEN incorrectly gave her the wrong sides. They then brought out the next wave of food with my dad and brother still waiting for their prime rib and steak. My brother got his steak which they promoted as a NY cut but it was clearly a flank steak. What kind of NY is less than 1/2 inch thick!? He asked for medium rare but it was fully cooked so we asked for a refire. 5 minutes go by and my dad still hasn't gotten his prime rib. I asked Nikki and she looked into it. She came back stating that the kitchen ran out and didn't let anyone know. She apologized and asked my dad if we can get anything else. She didn't know but my dad was in pain and was there just to celebrate my bday. Instead of making a scene my dad said he didn't want anything. Nikki was being persistent which i appreciated but i knew the situation and just told her that it's fine if he doesn't want anything. She tried and i knew she felt bad, but i didn't want her to upset my dad even more. Back to my brother, he got his new steak and it was still a flank steak and this upset my whole family. Instead of celebrating my birthday, everyone was upset with the horrible dinner experience at this restaurant.

I get that mistakes happen, but this was consistent throughout the night. I know the KITCHEN was to blame and not the service staff. Whoever was the EXECUTIVE CHEF on 8/31 should be disappointed and reevaluated. How do you let that many mistakes slip by on one table? This was a horrible experience and I wouldn't recommend anyone here.

Birthday boy here picked up the bill. If it wasn't for Nikki excellent service, I wouldve tipped ZERO on a $280 bill because of the kitchen staff.

Thanks Nikki for the service. KITCHEN staff, fix...

I’ve been here a few times and never had any issues. I love the sandwiches, loco moco and coco puffs. Tonight, my family (visiting from Cali) and I went in for dinner. We got seated and service was good.

The issue came up when we got our food. My father ordered a medium rare New York steak and shrimp. When he got his dish, it was not warm and was cooked medium well to well done. Understandable if it were a cheap, thin steak but it was actually one of the pricier items on the menu. At that price, the kitchen should do a much better job at getting temps right and serving hot food from the kitchen. The server apologized and took the plate away to get a new steak fired for my father.

When it came back, it was a new steak but almost to the texture of a cube steak…with the lines a cube steak has. He took 2 bites and was done. The server came back once to ask if everything was alright after we were all done, not taking notice of the uneaten plate (less 2 bites).

I would expect a manager to be doing figure 8’s and making there way around to touch tables that had problems with their order. Didn’t see one at all. Wasn’t asked, “is there a reason your steak is practically untouched?” Just, “do you want a box for that?” I figured the dog could eat a $50 steak and took the box.

Went to the bathroom to see the floor puddled with water and paper towels on the floor. I was scared the hand washing sink was mistaken for a urinal with all the bubbles in it.

I like liliha bakery but had just been telling my father how great the place was, only to be treated like we were eating at a fast food joint where you take what you get and don’t say anything for thoughts of something being done to the food in the back of house ala the movie “Waiting”. I’d usually get some coco puffs to go but as we were walking out, I noticed the manager (wearing a black jacket with gold buttons) speaking to the host and when we were seen, she faced her back to us. Almost as if it were done to not have to hear what the service might need some coaching points on.

Will I eat here again…I do live here and love the coco puffs but I think that’s all I will be getting here from now on for the...

Liliha Bakery is a delightful gem nestled in the heart of Honolulu, Hawaii. From the moment you step through the door, the aroma of freshly baked goods envelops you, instantly whetting your appetite. This local bakery has gained a well-deserved reputation for its mouthwatering pastries and delectable treats.

The assortment of baked goods at Liliha Bakery is simply astounding. Their famous Coco Puffs steal the show with their light, flaky pastry shells filled with a creamy, chocolatey center. One bite into these heavenly treats and you'll understand why they have become a beloved staple for both locals and tourists.

But Liliha Bakery offers more than just Coco Puffs. Their menu features a wide array of pastries, including butter rolls, turnovers, and danishes, all made with love and attention to detail. Each item is baked to perfection, boasting a golden-brown crust and a tantalizingly sweet interior.

If you're in the mood for something savory, Liliha Bakery has you covered too. Their selection of freshly baked bread, sandwiches, and savory pies will satisfy even the heartiest appetites. Whether you're grabbing a quick bite for breakfast or enjoying a leisurely lunch, their savory offerings are sure to impress.

Aside from their exceptional baked goods, Liliha Bakery is also known for its warm and friendly atmosphere. The staff greets you with a genuine smile and is always eager to assist you in making the perfect choice. The cozy and inviting ambience adds to the overall charm of the place, making it a haven for food lovers.

Liliha Bakery is a must-visit destination for anyone with a penchant for delectable baked goods. With their heavenly pastries, warm hospitality, and inviting atmosphere, this bakery is a true island treasure. Whether you're a local or a tourist, a visit to Liliha Bakery is an experience that will leave you...