McDonald's — Restaurant in Honolulu

Nice location with modern interior (continuous bench seats, movable faux leather stools, graphic designed glass and walls). The food was delivered quick after sending it in via app and well prepared. The location was not super crowded inside on Wednesday after lunch, but the drive-thru was busy. Staff was friendly. located inside a very crowded and busy area adjacent to Kahala mall. I can see where parking would be an issue with all the other eateries nearby. Note that there is no self-service drink station and that the staff needs to serve you. Mens bathroom looked modern with air dryers and automatic soap and water system. no paper towels, though. The bathroom smelled like urine as it looked like someone urinated on the floor, so it may have just been my timing, but the bathroom could use a...

This is hands down the best McDonald's in America! My dear grandfather who used to be a high powered engineer now has difficulty remembering many things, but as soon as he sees the parking lot of this McDonald's he yelps with joy. "I love McDonald's!" What makes this McDonald's the gem of Kahala is the lovely manager Maurice, who remembers every customer and welcomes every single guest personally. "Hey, guy!" Maurice stops by every table to talk with his guests. When you're eating at Maurice's restaurant, you feel like you're eating in a small town diner rather than in a global franchise chain. He reminds his customers when their bus is coming. The regulars hug each other, and strangers offer you a seat at their table. Truly one of Oahu's rare and...

Update 2/19/2023: Over the last few months the staff at the drive through has been very friendly and showing much aloha. I appreciate that. Changing my rating from 1 to 4 stars :) Mahalo!

Usually I have a good experience here but today was different. I ordered a McMuffin with tomato and they said the tomatoes 'were not ready' , which to me meant that they hadn't been sliced yet. I think if the owner of the store was making my order, they would have sliced a tomato. But no motivation from the staff today. When I drive around to pick up my food, the lady working the window handed me my food like I didn't exist. No eye contact, no 'thank you'. Like I was bothering her. Left with a bad feeling. No aloha...