Sugar Factory — Restaurant in Honolulu

Walked in and asked how long to wait and told no more tables available at all, only bar seating Went to bar and sat, waited for about 7 minutes and finally the bartender said its only drinks at the bar no food Told him OK and headed to door, stopped to tell the hostess that the bartender said no food at bar and she was surprised and told someone else to sit us at a table. Weird, it went from no tables available to magically they had a table The server took a while to come out, but its busy, we get it. She takes our drink orders and one of our drinks is wrong. We don't tell her as it's probably not her fault, it's crazy busy I hear 2 other tables complaining about slow service times to our server, what a mean thing to do since they are so busy Order the appetizer sampler, was told one item is out so we get extra of something else and one french onion soup. Server comes back and says all of the items are out. So we ask for more time Ask the server what apps are available since the chicken tenders, wings and onion rings are out since that's what the sampler is. She says everything else is available but the sampler. Weird since that means I could have ordered everything else on the sampler but not the sampler. Ordered a quesadilla since we were perplexed at the whole "sampler is out but you can order everything else" and our food Soup came out right after so now one of us was eating soup as the other watched with no appetizer. Soup was luke warm, not hot and the flavor was OK but weird to eat Luke warm soup Quesadilla and entrees came out at the same time, I guess we are eating them all together The wife's burger came out smaller than she thought but she loved the fries and burger was OK. Super cheesy one. I ordered the Sausage and pepper abbruzi penne but the spaghetti and meatballs came out. The spaghetti was normal Italian food, nothing great Watched as people got the 150 dollar burger and huge milkshakes, my diabetes said no. They seemed to enjoy it all Really nice manager lady from Texas came by to ask how things were. My wife instinctively said "great" and she told us they are all about social media reviews and if we make one now we get something free. I didn't have the heart to tell her that if I made one now, it would be a 1 star for messing up my entree, her drink, the appetizer debacle and basically cold soup. Also, it's technically against Yelps policies to ask for good reviews for free products. The fancy TV broke. Makes sense Server gave us our boxes and the check. When she came for payment I told her about the incorrect billing for the food since my dish was wrung up as I ordered not what I got, as well as her drink. Which means that the server was correct and the cooks and food runners brought the wrong things. The server did change the bills and also didn't charge for one entree, don't know if it was on purpose or a mistake but I took that as a win and tipped her like the bill was 100.

Overall, the soup was 1 out of 5. The drink was a 2 out of 5, but wrong. The appetizer sampler we didn't get was a 0. The quesadilla we got with entrées was 4 out of 5, but came too late. The entrées were 3 out of 5s. The server was doing her best. All the staff seemed like they were doing their best and providing great service. I'm just giving 1 star because from hostess to leaving it was a hot mess. The only thing that was pleasant was our server. She was great and put up with some real jerks. One guy said "I was a bar manager and know how service should be" took all my strength to not turn around and tell him it's chaos because it's new, don't be a prick.

Will probably try to dine there again with friends in a few months once the cooks get their acts together and people get familiar with the menu. Also, the deserts looked crazy good but were definitely not for 1 person.

Oh yeah, they tried to bring us 3 different deserts too, but we were nice and said we didn't order them and the runners went "crap, table 63"...

We were a party of four that made reservations. We were promptly seated. I believe, they have only been open and operating for the last three months. So, it was close to 8 mins when all four of us were seated before we received water and our drink order was taken.

We were able to decide on apps and entrees before our drink order was taken. Our server was busy behind the bar so, another server came and took requests for sugar, etc which was requested when we placed our drink order. Almost 5 mins later our original server brought the requested items, but they only brought sugar substitutes when regular sugar was requested.

Our apps and food came out about 5 minutes apart. There was a request for salt as there was none on the table. The person we requested the salt from had a hard time finding any. They eventually returned saying they didn’t yet have salt shakers so they brought a small pinch bowl of salt, which was fine.

We were there for a couple of hours and our initial server came by once, when they weren’t busy behind the bar of which we were sitting right next to. There was a photographer that came by and offered to take a free photo of our table.

I forgot to take pictures of our meals. There was a buffalo chicken sandwich, a hamburger, and fish and chips ordered. The buffalo chicken sandwich had a large chicken breast. It had good flavor but was dry. The hamburger and French fries were okay. I would not order it again. The fish and chips had three pieces of fish that were in my opinion smaller than normal. I would not order the fish and chips again. The coating on the fish was okay not great, with a little flavor to it. The fish itself reminded me of frozen fish.

Considering we live on an island it probably was frozen fish, but I didn’t ask as my server was busy. We skipped dessert because we didn’t want to be there any longer. There was a table of four across from us that ordered a left over 90% of their food on the table when they left. I was thinking, maybe they just came for pictures.

There are several large screened displays showing celebrities and extremely excited people dining at various Sugar Factory locations. The people at our table all agreed we would not return.

My husband just sat down next to me, I told him I would be ready to do our pool workout as soon as I finish posting a review of Sugar Factory. He said, “Mmm, they weren’t good.” My husband says my cooking is good even when I throw out what I just made because it should not be consumed by anything living. He literally eats everything.

That being said, the price for the four of us was really reasonable at $150.00. My husband and I have spent triple that for just the two of us.

It takes a while for the service to be on point. The food is the only reason we will not return. I understand it takes a while for cooks to get up to speed, but we didn’t order anything other than normal everyday diner dishes that were subpar for...

I have been waiting to try this place for years. I was happy to see that they're coming to hawaii. I've seen the one in vegas and NYC. I've seen numerous pictures 📸 of cute drinks and was very excited to try it out. The atmosphere is super cute. My server was very nice and sweet. I always like to wait a couple months before trying a new restaurant bc they can work out all the kinks. Unfortunately, the timing of the kitchen was very slow and there were only a few tables. I saw others getting their fancy drinks but my smores took longer for some reason. It maybe the brand they're using, or the quality just isn't good. The flavors of the shake tastes like a cheap chocolate syrups, Graham crackers and chocolate 🍫. I couldn't even drink it. I should have returned it. But, I thought, well maybe I'm being to harsh. I took it home for my son. He didn't like it either. He said the flavors were bad. My son is a teenager. We've had better shakes. Now, for the food. I was excited to see that they had tacos. I love tacos 🌮. I'm originally from California. I've lived here for 35 years in Hawai‘i. I was hoping to have a good taco 🌮. I was so disappointed 😞! The presentation was horrible. It was like throwing slop on a plate. It seemed like a pile on pile of food that was all blended together. I saw other pictures of the taco 🌮 plate that had it on separate ramekins. It looked much nicer than mine. I got the Hamachi tacos. The fish was perfectly cooked but the citrus , oranges 🍊, I've never had that on any of my tacos. I've had a lime but not sections of oranges. The Cabbage was OK but not cooked or blanched and then this sauce wasn't what I've had before. I was very disappointed. Then my friend had a steak quesadilla. The carne asada is a steak. But the cut of steak was very fatty and hard to chew. The flour tortilla with the cheese was cooked perfectly but it had good flavor but the cut was just to chewy. Just disappointed with that presentation as well. It looked piled on the side and had it looked nice, maybe would have scored higher. And had it had a better quality of vendors, I would have given the food a better rating. I would try it another time but it seems to take a...