Sunglass Hut — Attraction in Honolulu

BUYERS BEWARE:

As one of the reviewers have indicated, we had a very similar interaction with the 3rd floor SGH near the Foodlands side (not the one close to Target). The worker there very rudely refused to let us return a pair of Prada glasses due to "micro scratches" and accused us of dropping the glasses. She had an intensely passive aggressive tone when saying "well it looks like you definitely dropped it". The truth is....we bought them 2 days prior after my girlfriend lost her pair while on a hike, and we actually kept the new pair we bought in the glasses case (never took it out or wore them) after purchasing it. We ended up finding the lost sunglasses and went to return the new pair that we bought before being accused of scratching it. Thus, we walked right to the other SGH near Target on the 3rd floor of Ala Moana, and the staff there also inspected the sunglasses and refunded us without any problems.

This indicates two things:

1. SGH workers at this location are unethically dishonest, scamming customers of sunglasses that they deem are already scratched and would not accept them back for returns.
2. SGH workers at this location are accusatory and falsifying a narrative that their customer are at fault when they find micro-scratches. To be honest, we did not even see any of the scratches that they keep accusing us of, which goes to show that no matter how mint the condition of these glasses are, they will fabricate something and refuse returns because they can.

Do not trust this location and...

I called ahead to confirm the exact pair I wanted and came in about 30 minutes later to pick them up. The woman who helped me, Tiffany, wasn’t rude, but her tone was unpleasant and she seemed cold and uninterested. Her customer service could have been much better — it felt like adjusting my new glasses was more of an inconvenience than part of the job.

I also noticed a price difference from when I bought the exact same pair five months ago. When I asked about it, she said there was a price change in March, but I made my original purchase in April, so that didn’t really answer my question. She seemed annoyed that I even asked.

Overall, the experience was unfriendly and disappointing, especially when you’re spending that kind of money. I do not recommend working with Tiffany. If you’re shopping here, visit the Sunglass Hut upstairs instead — I’ve always had great...

For all your vision needs Sunglass Hut has All your vision needs covered, they're not just sun glasses , what they give you is a fine design piece of eyeware in which you'll cherish for a very long time, I think they even have designer eyeware which are guaranteed for life. Yes you heard me right hey go down and check it out for yourself, and prices that are very low for the quality you'll be recieving. I had a pair of Prada's for a very long time until...