Taco Mama - Hwy 119 — Restaurant in Hoover

My family stopped by to grab some dinner and was standing in line to order food. We had two small children with us and tried to grab a table while one of the adults ordered. When we sat down, we were immediately confronted by a staff member that informed us we could not sit at a table until we ordered our food. We tried to explain that we had two children (under 5 years-old) and standing in line with them was cumbersome with diaper bags, etc.. The staff member stated “I’m sorry, however it is our corporate policy that all customers order before sitting down.” Again, we tried to explain that one adult was in line to order, while the other adult sat at the table with the children. We also explained that there is limited seating for those with children requiring a high chair (high top tables are not an option). The staff refused to consider this common sense approach and we were not allowed to stay seated. If this is truly a “corporate policy” maybe Taco Mama could use a little common sense training pertaining to customer service. While we were walking out, a gentleman was sitting at an outside table and we questioned why this was allowed. The staff member stated “he has been sitting there for about an hour waiting for guests to arrive.” You can’t make this up… and I’m still trying to make sense out of all of this. We will dine elsewhere from now on. Not family friendly and definitely not a kid friendly...

I love the Crestline Taco Mama, and was beyond thrilled when we saw they were opening a location on 119. This is the best Taco Mama so far! The quality of the food is better than every other location, but what really sets them apart is the customer service. I don't think we've ever even opened the door for ourselves here, because one of their friendly staff members always opens it for us! Forgive me for forgetting his name, but there is a main guy who has been getting this location up and running the past few months - training staff, managing, greeting customers, etc. He has stopped by our table to say hello every single time we have eaten here. I dare you to name another restaurant, high end or low, that does this anymore. He always makes sure we are enjoying our meal and always leaves us laughing and smiling. We always get the sizzler steak tacos, which are phenomenal. PS whoever said the tacos were small in another google review needs to have their stomach pumped. Each taco basket comes with two normal sized tacos, an entire plate of chips, and two sides - can never go wrong with...

I absolutely love the food here. The only thing that makes me want to not go is the employees. We feel smothered every time we eat here! If you have a self serving drink station, as I’m standing there about to get my drink for myself, like it’s designed for me to do, why would an employee ask to do it for me? I literally come to a counter service restaurant like this one to relax and do things myself without a server. As we were eating, I actively had my food in my hands and someone came up, as I was chewing, to ask if they could take my tray. I said no, 30 seconds later, another employee tries to take it! I appreciate the effort, everyone is really sweet but it’s ridiculously annoying. If they’re scrambling so much to try and find something to keep them busy, to the point where customers are leaving pissed off, you may have too many workers at a time. Like I said, the food is great but I’m rating it lower because I don’t know when I’ll feel like dealing with the aggravation again. To make things clear, this is a regular problem, not just a one time thing. There’s plenty of...