Baskin-Robbins — Restaurant in Hot Springs

There was 1 car in line in front of us. We pulled up and waited 2 or 3 minutes before the car in front of us was finally greeted. They placed their order in about 30 seconds and pulled forward. I was greeted and asked to hold. I was preparing to order and there were no flavors listed. When I mentioned this she replied that they did not post them that day. I asked what flavors they had and was told to wait and she would read me off a list of flavors. I decided that I would shop elsewhere. I was trapped in the line for about 3 more minutes as she did not provide utensils to the car in front of us until he honked his horn 3 times. I will not be back! This was a terrible experience. I worked fastfood for 7 years and I understand that sometimes it gets busy and there is a bit of a wait, however this was not the case. I will never be back to this Baskin...

Came through drive thru at 5 pm Sunday August 31st. Rude employee. Stale cake cone. Out of the flavors we wanted, why have them up if it’s no no no? No waffle cones available at all. Options were cake or sugar. Five dollars for a small portion that didn’t even fill or slightly fill the bottom of the stale cake cone. This place is just ridiculous. Is the focus more on the dunkin? Overpriced ice cream. Franchise owner please step in, if your employees are grumpy it ruins an experience. I was not surprised to read the other reviews on here. This place needs a re do. For a tourist vacation town and for families in general, an ice cream shop...

Very rude employees!! My wife wanted a flavor that was at it's end. It had frost all over it. I asked if they would open a new bucket of ice cream. The employee took out the frost bucket and said he'd get a new bucket from the back. He left with the scoop the frost bucket and a quart container. I saw him filling the container with the frost. I then asked the manager if he would open a new bucket. He was nice. We ended up with frost on the bottom and ice cream from the new bucket on top to hide the frosty cream on the bottom. I bet dude thought he was funny. He was definitely lazy...