Cicis Pizza — Restaurant in Hot Springs

Is it the best pizza in town? No, but is it really good pizza that’s all-you-can-eat with a bomb salad bar, soup, pasta, cheesy bread, and fun dessert options with a game room to keep the wild childs distracted?? YES. The atmosphere is a little off putting, probably bc it’s been around for a longgggg time and the booths are a bit run down and the wall art is cheesy and out dated (no pun intended). Note I am all for a booth but here I recommend getting a table bc when they put out a hot new pizza they yell it out and you’re gonna wanna mow down the person that’s trapped you in a booth to get to the pizza before it’s gone. The staff is pretty friendly and pro tip: you can request a pizza of your choice like taco pizza or Mac n cheese and they will make it for you, but again, they are going to yell it out loud so be prepared to beat the crowd and those starving high school boys. As far as dessert pizzas go, Bavarian crème all day. I’m not much of a sweet tooth but you’re going to wanna try this before you get full. The soda station has coke products, lemonade, tea, and Powerade and you’ll find my favorite hot pepper flakes in little packets by the tea. I guess grated parm is more popular bc you can find that in the big shakers all around the place. Also, the workers work hard to clean the tables fast and pick up the dirty plate and tray stations, A little tip on the table is always appreciated, just keep an eye on the wild children running around…they seem to have a gambling problem in...

I walked in to CiCi’s with a group and paid with my credit card, the woman at the counter told me that it was declined. She tried again and once again said that it was declined so I opened my banking app and seen where I was charged twice by CiCis pizza. I showed her and she called the guy that was in charge for the night, and I showed him as well. I was told that it did not go through and they tried to run it the third time before I could stop them. I asked them to speak to a manager and was told that he was it, so I asked for a number to call the corporate manager and they refused to give it to me. The man that was acting as the manager at the time went to the back and didn’t come back. The woman that started with us went to stocking the front and just ignored our group. There was a line of people behind us and they just ignored us and left other customers waiting. We eventually walked out, charged 80 plus dollars and no food, or even a let me help you resolve the issue. This has to be one of the worst experiences I’ve had in a restaurant. I understand that things happen and different businesses have different policies, but for the staff to ignore me and refuse to give contact information really makes me wonder what they were doing. I will not ever set foot in this establishment again and I will warn anyone who reads this or ask me, don’t bother with CiCis in Hot Springs. If they are not just scamming people out of money they have awful...

The pizza was really good. But the expirence could of been better. My wife left her phone on the candy claw machine by accident. We were leaving when we noticed. I went back to get it and there were 2 Hispanics, a male and female workers standing in the doorway of the game room. I excused myself and started looking for the phone that was not there. I asked them if they had seen a cell phone and they said no. I thought they were being really strange, especially staring at me while I searched. I was about to leave when I said aloud well ill just call it. And suddenly the male does some weird spin and thinking I don't notice pulls the phone out of his pocket and proclaims he found in on the ground next to the machine. Absolute nonsense. So the bus boy at this place tried to steal my wife's phone, and got scared when I said I'm calling it cause it would of rang in his pocket. If we weren't in such a hurry, I would of went to the manager. This ruined our whole experience, which was sad because the food was good. Now we can never go back there again because they have employees who think they can steal from the patrons. If he would have just said "oh yes I picked one up right here" or something like that, I would of been happy he found it. But to lie and then lie again by saying he found it when I clearly saw him pull it out of his pocket, is too much for me. Very very...