Arandas Bakery — Restaurant in Houston

The cakes are beautiful and delicious. I was very happy with how it came out. The reason I picked this rating is because

1 we ordered the cake 2 days in advance to be ready for fathers day @12 the cake was never made and we had to wait for them to make it.

2 the girl had called the night the order was placed asking for the photos of the theme. Never gave them the photos which is why the cake was delayed.

6 different ppl tried to help us at the counter it seemed and it was very unorganized and confusing. We called b4 showing I let the lady know we were calling to make sure a certain order was ready. She said yes all cakes already b4 I could even tell her the name or invoice # and hung up. I understand its very busy but very rude.

And this one was personal to me. It was my only daughters first birthday and everyone had to wait on a cake that was supposed to be arriving around 12 but was not ready till 5. Very stressful having a party without the cake and having guest wait.

I payed $55 for the cake good for the price and it came out like a dream. But the experience makes me hesitant to...

I order my sons birthday cake and I order number 13. The monster jam cake .. as show instore right. Well the prices went up within 1 week to 65 bucks for 1/4.. I mean it's okay. But when my husband got the cake it look nothing like the display cake the texture was wrong and missing the all the decorations. Only thing my cake had was 2 monster trucks really for 65 bucks . Hell no.. why lie to customers and do the order wrong. Well good thing was I spoke to manager about it y got my refund.. so when ordering a expensive cake I recommend to speak to the manager so the bakers won't mess up••• NEVER AGIAN WILL I ORDER A CAKE HERE!!!! ever .. I rather order from HEB! Yes forgot when I went in to get my refund took like 10 min really . How hard is it to get a refund...

SECURITY GUARD WAS SO TOXIC , I went and I pulled my mask down to unlock my phone for a second , and put it back. Phones these days have face id and with any other stores wouldn't mind either way its just a sec. And I was there just a few costumers waiting to get assisted for my birthday cake . SECURITY made me a lips sign , I had my mask up nd right and it was misunderstanding he was wanting to kiss me. So I told the counter woman to take my order so I could leave the security had made things awkward for my shopping experience.The counter woman refused to serve me and told me that she couldn't assist me and it's better if I leave. I would...