Chachi's Mexican Restaurant — Restaurant in Houston

My husband & I came here Friday evening for a date night. We read the reviews & lots of our neighbors recommended it so decided to give it a shot. We came in at 5pm, before the crowd starts according to Google maps. We are pleased that there is no wait & get seated immediately. The vibe is so odd right from the start, as if they want to shuffle people in & out very quickly, yet the service is terrible. Waiter takes our drink order. Beer & water for husband, I'll have water & a order drink in a minute intold the waiter, I thought there'd be a drink menu. Husband gets his beer & no water, I get my water, both bot delivered by our waiter. Takes a while for waiter to come back for our order, we order & food comes out in a normal time frame but not delivered by our waiter, but we see him rush by multiple times & stop at other tables. Rice & beans are cold, rice is awful like half of it is cooked & the other half is crunchy, beans just don't taste good. Our waiter still has not stopped by our table since taking our food order. Someone passes by the table after my husband has finished his meal & beer & quickly sets down a water. So it's been 20 minutes at this point. I never get my water refilled or an opportunity to order a drink. The rush of waiters is insane. They move very quickly yet not efficiently & its super chaotic. The vibe is horrible for a date night place. Someone comes by & quickly takes my husband's cleaned plate & just walks away. No words, questions, no one checked in on us at all. Everyone just throws stuff on the table or snatches it up without any words. Very odd. I've now finished my food & we are still waiting to order more beer & dessert but no one comes over, & our waiter is still just rushing by. We finally decide to pay & leave. We've been here now for about 45 minutes & the last 20 of those minutes was us sitting with a cleared table, empty glasses, & waiting for a check. Finally my husband stops someone & asks if they can get our check. Suddenly our appears all shocked asking if something is wrong. Husband give his credit card so we can just leave. We went somewhere else for dessert & drinks. This place with the front door opening & closing constantly for waiters to go in & out to serve the patio creates so much chaos. We were distracted the entire time by the constant zooming about & horrible service. Will...

HUGE SCAM! For years we have ordered food here and it has never been great and rarely been correct but it is close and kinda better than the other Mexican food around here so we put up with it. When COVID hit they started adding on a bunch of fees but I understood, it was hard times. It is now no longer a global pandemic and they have started adding on hidden fees to to-go orders that don’t show up on your final bill when you order online and then you are forced to pay more when you get there. They say it’s 5% but then tell me why I’m paying $5+ extra dollars on my less than $50 bill. Also make sure you bring exact change! They refuse to give change and not just coins, they won’t give dollars back either. We keep giving them the benefit of the doubt but every time we go they add on extra fees that are constantly changing and never on the original bill and when I have to bring out more money to cover those fees, they refuse to give me my change. Over the years they’ve stolen way too much money from my family through withholding our change and these random fees they add on the spot that don’t add up to the percentages they claim they are. We’re done but I’m leaving this review to warn other families that this business will take and take and then give you the wrong food and yell at you when you try to bring it back. They are mean and have terrible customer service, same goes for the hostess at their Next Door location. They verbally abuse their customers with no care because they know they are going to make back any lost tips in random hidden fees and by taking customers change. Spare yourself and your wallet and drive a little further to a place that will serve you what you ordered and give it to you for the price you...

My fiance ordered from here through doordash to comply with quarantine. We ordered $60 worth of food. Two full orders of nachos (mind yes we knew it was cheese, beans, guacamole, pico de gallo, and sour cream) ribs and rice, a burrito, and ceviche. When we received the order, the 'nachos' consisted of two metal containers with 12 or so chips in each container with melted shredded cheese and like two tablespoons of beans... (no queso, melted rubbery cheese) mind you the other stuff was in containers on the side. We had a large bag of plain chips but no way to get any of the cheese on them. The ceviche was awful with a huge amount of oregano and excessive lime.... though really what you got smacked with was the oregano. The burrito was the cheapest thing on our order but looked the best. The ribs were okay according to my stepson to be. It's hard to explain with just words how bad this was. I called to speak to a manager but his response was essentially that's how it is and, since we went through doordash instead of them being the ones to deliver, we had to contact doordash's customer service and have THEM refund parts of our meal. Its not doordash that made the pathetic excuse for food they sent out. The 'food' we received from this place is extremely poor quality. If we could leave the house I would drive there and return this. I can make this at home better if I had what I needed here. The cheese could be made into a proper sauce just by heating it on low and adding cream slowly until it was the right consistency. This was literally chips thrown into a metal pan with shredded cheese and then thrown into an oven. This is NOT nachos. Added picture. The post didn't allow it...