Five Guys — Restaurant in Houston

Soory for the long review in advance. I haven't been to Five Guys for a while, and I won't return. When i walked in i wasn't greeted by anyone and was ignored by the manager (i believe since he was wearing a different shirt than everyone else) when i was ready to order since he was working the register. For the price you pay (almost $25) and for what you get, the value is completely upside down. Let's begin with the burger I ordered. I ordered a bacon cheeseburger, I didn't realize I was getting a kids sized burger for $13. As far as the burger itself goes, it was overcooked and dry as hell. I take it that's because the patties are small and thin. As for the $6 fries, they were good. They even cooked them longer so they'd be on the crispy side instead of soggy. Needless to say I didn't finish the burger since it was dry nor did I finish the fries since there are a lot. I went to the counter to ask for a mother bag since the grease from the fries soaked the bag. I walked up when there wasn't anyone up there and waited to be acknowledged so I can ask for bag, a few other people walked up and they were immediately attended to and I had to wave someone down to ask for a bag. For such a business to talk about customer service, the people working at the time didn't seem to have any. I would not recommend going...

It has been years since I tried Five Guys and today reminded me of why. I do not understand where these glowing reviews or so called accolades come from. The cost makes it even more of a disappointment.

The burgers are tasteless, even with all of the toppings. I have made better at home and will definitely opt for my home burger over ever stepping in a Five Guys again. It's the best thing I can do for me and them.

The fries were better but by the time they got my burger right, those were cooler and not as pleasing. I will note they did offer to give me new fries but after having to wait to have my burger redone TWICE, I was not going to dare test my luck on waving to wait for fries.

Let's note my burger was wrong the second time because they gave the receipt which had the wrong excluded topping to them. Even though he said what to be excluded instead, they still excluded the wrong item because of...

THEY OWE ME MONEY, and I CANNOT GET THEM TO RESPOND TO ME. I had food delivered to my home. Received order and it was missing part of the order. Called the restaurant to ask for a refund for what we did not receive. I WAS HUNG UP ON MULTIPLE TIMES and was actually TOLD THAT THEY (including the manager) WERE TOO BUSY TO TALK TO ME. I am still having no success in trying to talk to someone about giving me money back for what they did not give me. I understand that sometimes mistakes can happen. I am not holding them responsible for that. However, their behavior in handling my call for help is unacceptable. For this terrible service and BLATANT DISREGARD FOR CUSTOMERS, I would give no stars but it forces me to give at least one star to post this comment. They have great food but obviously they do not care about their customers which makes it...