Happy Go Lucky — Restaurant in Houston

UPDATE: I reached out to the owner via email like she asked in her response to my original review and also provided feedback on my experience I had when I went the next day to get my order remade from the previous day… and guess what? NO RESPONSE. I should’ve known it was just to save face and make it seem like they care, but they don’t. Here is my exact email to her about my visit with them the next day, to which I still haven’t received an acknowledgment. Because of this, I’ve changed my rating to one star, although even that is too generous.

Also, I attached a photo of how I received my “replacement” order. So much for making it right. Barely any ice or syrup. What a joke.

“Hi Juliana,

I just want to express how disappointed I am with my visit TODAY.

I stopped by like T told me to yesterday. When I spoke to Debbie, who I’m assuming is the manager and explained what happened yesterday, she said “oh you’re the one who did the review.” When I said yes, she said “so if I do this for you (replace my order) can you remove the review?”

What the hell. It shouldn’t be, “if you do this, I’ll do that.” It should be done regardless because that was what was said to me yesterday.

On top of that, she said “because that’s not what T told me what happened. She said you specifically asked for the coconut yesterday.”

Why would I order something that I don’t like AND slightly allergic to (I didn’t disclose that in my review, but this explains why I’m so upset at the lack of communication from the beginning).

She then proceeded to tell me how I was wrong because the ones I ordered come with vanilla, so I must’ve asked for coconut. So she’s trying to gaslight me too.

This is not how you treat customers, and you seriously need to reconsider your management team.”

——— ORIGINAL REVIEW

I visited today and ordered the Strawberry Delight and Dreamy Dreamsicle to go. This was my 3rd visit, and I had already tried these flavors, so I was expecting them to taste the same as when I ordered before.

Imagine my surprise when I got home and got to the ice cream part and it was the coconut base and not the vanilla. One, I do not like coconut. I didn’t say anything to my daughter in hopes she would eat it, but when she got to it she said “yuck! This tastes like coconut!” We both threw ours away. So wasted money.

And two, coconut allergies are a real thing! The fact that they did not disclose this when ordering is a huge red flag.

When I called the shop to ask to speak to a manager, the person who answered said, “a manager?” With an attitude. Then when I said yes, she said “someone’s on the phone talking ‘bout ‘can I speak to a manager!’” Also with an attitude.

When I spoke with T, she offered me a replacement but said they didn’t have the vanilla ice cream so I would just get the ice. Why would I want an incomplete replacement? I want what I paid for.

Also, the fact that this wasn’t a careless mistake and they knew they were serving coconut ice cream WITHOUT letting people know baffles me. You’re serving an allergen and not informing people because you care more about making a sale than possibly people deciding not to buy that day.

The only reason I gave 2 stars is because the manager was apologetic and offered me to go on another day (she said it would have to be by the next day) for my replacement. Hopefully they’ll have the regular ice cream.

Just a warning in case you have allergies to ask before you order, because they sure...

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