Marble Slab Creamery — Restaurant in Houston

If I can give this location negative stars it would be an infinity amount. I already emailed customer service about this matter and looks like nothing was done. Therefor I will warn others of the three employees that I encountered when I came to this location, on 6/24/21 at around 8:30 P.M. I came to this establishment because I really wanted some ice cream. However I ended up having to go somewhere else because the 3 horrible employees that were working that shift did not have any type of customer service or common sense. First employee was the chunky girl, she saw me come in but failed to acknowledge me or say anything. She was assisting the couple that was in front of me so I waited. After about 5 minutes, a young skinny girl with glasses walks out and asked me if I'm here to pick up and order. I told her no I'm just here to get ice cream. At this point I'm assuming the skinny girl is going to assist me since the chunky girl was still with the other customers. (Also while the skinny girl was talking to me the couple walked out without paying and chunky girl just stood there lost and confused). After making skinny girl with glasses aware that I'm just here for ice cream she decides to walk over to the chunky girl mumble something to her and then walk away. In my head I'm like ok very confused as to what is going on, but I looked over to see if chunky girl was then going to service me but she decided to walk over to the mixing station and completely ignore me. (While all that was going on another family was also waiting behind me). Well after those two incompetent girls failed to do there jobs. A somewhat chunky faced tall boy with curly hair walks out and asked who is next. I proceed to walk up but instead disregards me and begins to assist the other family. I have already told multiple people about this establishment and these 3 miserable looking employees. I'm sure maybe this place can be better if those three aren't there, but just be warned if you see a chunky girl with messy hair, skinny girl with glasses and tall boy with curly hair its best you go somewhere else. Now I have experienced bad customer service before, but yea those 3 got to be the WORST I have ever encountered. If any of you 3 happen to read this and know it's you all I can say is do better because...

I've been a frequent visitor at this particular location of marble slam Creamery, today is valentine's day February the 14th 2017, it's the first time for this new year that I'm visiting this store. I wanted some ice cream today, my husband and i entered the store and waited our turn to be served in line when it was our turn the young lady asked how could she help us, we began by selecting our size and then we asked to sample a couple of flavors. A gentleman who had just walked in, walked upand began to place his order and the young lady immediately stopped helping us and began to place the gentleman's order. Puzzled i asked, why would you do that? Why would you stop belong us to help him? We stood in line waited our turn, why would you stop in the middle of taking our order to serve someone else who just walked in? This server by the name of JESSICA replied by saying she has the right to refuse to serve us, bewildered i asked did you just say you have the right to refuse to serve us. She again repeated herself and walked away saying she would get us a manager. The manager of the store comes out after about 5 minutes and asked us could she help us. We asked her if the server didn't let her know we were waiting, she said no but she can help us. We explained what had happened and the manager began apologizing for the server and said that she would speak to her later...this I'm sure will not happen in fact I'm sure Jessica went right back to work after we left without any consequences which means the customers have no rights in this establishment, they are allowed to serve who they want without any fear of repercussion...this is a very bad...

This is my first time writing a review. I have never been so mad at the point that I have to give a negative review. If I can give this place a zero star I would definitely will do it because of the way their customer service. Im guessing the person that helped me name Rocio because that's what it said on the receipt. I came in today to buy a ice cream birthday cake. I ask if they have strawberry shortcake. She told me yes, but then when she check the fridge there's was none. And I was ok with it since I didn't call in advance. So I picked out a strawberry ice cream cake. She checked me out with the grumpy face, didn't bother to ask if I need to write a Happy Birthday on my cake or not. So I ask her if she can write a happy birthday on it, she didn't even let me finish what I was saying. Brought the cake in and came out 2 minutes later. I look at it and thinking in my head... uh !!! The writing was soooo ugly.. but I didnt want to give her a hard time, I ask her nicely.. uhm.. can you please put my friend's name on it also? Its only 4 letters. She then replied me with a annoying tone "i have a customer ordered a cake and im working on it right now, if you want to wait until i finish it then can can write it for you" ... in my head i was like uhhhh what is that supposes to mean?? Its take you less than 1 minute to write the name!! How hard was that? I just grab the cake and walk out the door!!! And that will be my first and last time going to...