Food is delicious, service is trash!!
I came in yesterday around 3. It was not crowded at all. I noticed that people who were seated after us had been getting their food. I saw a server take food that looked like my order to a table next to me. The people were saying that wasn’t their order. So I realize she took my food to the wrong table which I didn’t want after others had been picking all over it.
I went to the troubleshooting area asking what was going on with my food. The girl standing there kept saying, huh, you like your food? I was in disbelief that nobody there could understand what I was saying!! There was a language barrier which was not helpful to me.
Some guy came over and said they had my food “right there”. I said, no she took that food to another table and I no longer want it. So, there’s this table full of workers sitting and hanging around. They took my fish/shrimp platter that I didn’t want and started eating it!!! (Are they purposefully messing up orders so they can eat it?!)
They took the burgers to the back and suddenly multiple workers are coming in and out of the kitchen eating the sweet potato fries!!! I was literally in disbelief because they truly didn’t GAF!!
They finally got my orders ready which I stood there to make sure they didn’t give me anything wrong. Sure enough we get to the table and there’s mustard on the burger we said no mustard on!!
What pisses me off more is that NOBODY came over to check if everything was ok? What was the problem? Is the order correct now? They did not care! All they did was sit around and eat and mingle as though they didn’t just make paying customers have a bad experience!
The service is garbage, they can’t even do the basic requirements- speak and understand customers!! Definitely will not be returning to...
Read moreMy favorite restaurant at the moment. I come here for the atmosphere and the chicken tacos! They're so good!
Edit: We are now in October 2021, more than 1 and a half years after the pandemic started, and this is still my favorite place to go. Their food and service has been top notch for so long that I wish I could give them a sixth star.
Sure, there has been the occasional visit that was not as great but the average visit in my experience has been worth a 45 minute drive (one way) in my opinion. More on that later.
Once, I got my usual order and they didn't put as many pieces of chicken as they usually do. Another time, it was lukewarm as if my food was the first plate ready but they let it sit and cool off while making the food for the rest of my table... But with so many good experiences on other visits, it's understandable that it happens from time to time.
Often times the parking lot has been full; not the FREE parking garage across the street, but just the lot for Mia's. Once or twice there have been kids running around or a table of loud people. Those things I'm willing to let go because it's not the restaurant's fault.
My only real complaint is that they're not closer. As I said earlier, I drive 45 minutes from my house to go to this location. It is THAT good in my opinion. I've been to the location in The Woodlands which is almost just as far from me. That location is just not the same. I wish I could just transplant this entire restaurant and it's staff to out here closer to me (I'm in Kingwood) so I didn't have to drive so far. But since I can't, I do this drive once a week at least and for the foreseeable future, I plan...
Read moreWe visited Mia's on a Saturday afternoon and all I can say is where has this place been all my life! It isn't a huge place and it seems that a LOT of people really like this place and they pack it!
The basketball team that my girlfriend's grandson plays on decided on Mia's after the last game of the season. I has never heard of it, but I was open to trying it out. Approaching this Upper Kirby location (a block east of Kirby, in a neighborhood behind a shopping strip center) I figured parking would be a concern. The parking lot is not very big, but luckily there is a parking garage just across the street. There are tables outside near the parking lot and along the wrap around porch. Inside, there are a good number of tables and enough room to accommodate a few large parties. They also have a party room.
Ordering was interesting. The line was out the door, but not because there were lots of people in line, but because of the two registers being just to the right as soon as you walk in the door, only accommodating queue of two or three guests. An additional registers has to be used to assist with the crowd. I ordered a "half-pound brisket burger" that came with French fries. Michelle got the burger, too, opting for sweet potato fries. My kiddo ordered chicken tenders. I was given a buzzer, but it never went off. Maybe they used GPS to find out tables .
Alas, the food arrived and it was very satisfying! My well-done burger was flame-broiled to perfection and it was juicy! I has a strawberry lemonade that had me going back for seconds and thirds.
They also have free ice cream cones for the kid (and adults who are...
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