Ms. Myrtle's Bakery — Restaurant in Houston

Poor business etiquette

On this past Father’s Day weekend (2022), for my father who is turning 101, my wife placed an order for a German Chocolate Cake. It was not only a big weekend because of Father’s Day, but my family was looking forward to celebrating Juneteenth and this cake was going to be a part of that celebration. We have never ordered a full cake here before, but we have had the small bundt cakes that are sold in the case. WARNING: If you order a cake from here you will not be given full details about the cake. The woman that takes your order is rude and unprofessional. It seems the owner is aware of this because if you see the reviews, there are many complaints about the service here. Not only did our cake look nothing like the bundt cakes that they sell, but they also added birthday cake icing to it. We did not ask for this frosted icing, nor were we given any details about the fact that they decorate the cake differently that the smaller cakes that they sell. When I called to express my disappointment with the icing, I asked if they could please take the birthday cake icing off. The woman on the phone got agitated, stated that is how they make their cakes and did not want to anything I had to say. After a bit of back and forth, the woman decides to agree to take the icing off and tell me I can pick it up later. Shortly after hanging up the phone, my wife received a text message stating that we had been refunded for the cake. When I found out about the refund, I called back to find out what was going on and spoke to George. I was told that the woman had changed her mind, she didn’t want to fix the icing and just decided to cancel the order. I told George fine, I will just take the cake with the icing since we needed it for the celebrations, and he told ne he would check on the cake and call me back. He mentioned before ending the call that he could not guarantee that I could get the cake because they have 70+ orders and losing one order will not hurt them. Please be careful when doing business with Mrs. Myrtle’s Bakery because it is clear that customers are not valued. The attitude and anger that you might receive for a correction or customer...

Writing this review because I am disappointing. I went ahead of time to order my best friends birthday cake. A mistake! Once we got to the party and it was time to cut the cake, she cut the cake for the guest the cake tasted old. it was not fresh. Everyone said it tasted the same… I called to speak with them about the situation. I stated I am not trying to get anything for free. I just want you guys to be aware. As I have had their mini cake before and they were delicious. The lady at the front told me it will not taste the same because it’s a mini OK cool. But also, the cake should not taste like it’s been baked days ahead of time. She stated it wasn’t and it couldn’t have been because the cake is custom. OK I understand the cake was custom however, it was made beautifully which I stated it to her as well, but just because the cake was custom does not mean it was bake fresh. The timing you guys baked it Matters. So whenever it was bake, it wasn’t in a good timely matter. She proceeded to get a attitude with me and saying I’m telling you it wasn’t and I told her OK I’m not going to go back-and-forth with you. I would just write a review because the cake tasted old. It was nothing good about it but the way it looked it looked beautiful. The cake tasted horrible. I also told her I will write this review. I was literally contacting them so that they are aware. Then she says ok...

I tried to do business with them a year ago by purchasing a birthday cake. I never had their food but a foodie friend recommended them. I paid in full upon ordering day 1 about 430pm and requested a cancelation within 24hrs and  they refused a full refund due to it beung outside of the 24hrs by 5mins. I pulled receipts and I wasn't and they still refused. I remember ending the phone call unsatisfied because 3 women had pulled tricks and stolen my time and money giving me half in cashapp and the other in form of a store credit. Since I have credit this year I was using it to purchase a small engagement cake. I was called at 10am asking if the pickup time could be pushed back 2hrs because of a shortage of strawberries and they were out looking for some. Strawberries were in every grocery store I visited that weekend. I'm sure the response would be that they use a special kind of strawberry.  Also, they Couldn't deliver the cake to me because of being short staffed. I wasn't able to call back for a few hours and they still haven't gotten any strawberries therefore my cake would have been even later.

Twice this establishment has disappointed me. I can not recommend Ms. Myrtle /not jus donuts. At this point I feel like it's a soap opera. Terrible experiences and I don't believe I'll ever have...