Fam Jam, held here, was something else. I hate to say it but it gives scam vibes. They started charging for tickets at the most recent event, which was last night, and I'm not understanding why. At one point on their instagram stories, I could've sworn they mentioned that with the recent change it would mean more merchandise available for everyone, but there was a price on the merch. Well, depending on who you were. For instance, some people said they got fans for free at the door, but then the DJ would say over the speaker that they were available for purchase. The flyer mentioned that with the new price for tickets that there would be a limited amount sold to help create a better experience and environment, but I'm not sure how that was achieved. It was overpacked to the point where I could barely move out of my seat without bumping into someone. According to one of the staff members, they sold 700 tickets which is crazy for that little space. I would suggest that they have a menu readily available because for three drinks, I paid $50+ after taxes and the 20% automatic gratuity. Apparently they had champagne bottles available for half that price, but when I asked the people at the bar what they had, they didn't even mention that. I would've loved to have saved money because the price I paid for three drinks was ridiculous and not worth it considering the size of the drink was small. It didn't even come in the customized Fam Jam cup, but some drinks did, and again, I wouldn't know which drinks those were. Lastly, the music was just okay to me. They didn't really start playing music to get you hype until like 8pm. Every time the DJs played songs people were vibing to, they changed it to another song. It didn't seemed like they were just playing whatever. This event definitely needs some work. I don't think I would want to pay for another ticket because I feel like they're just taking your money and not really doing anything different from when the...
Read moreI came here for Steak Night. There were like 3 other tables in addition to mine, we were 2 people. We say hii to the waitress (to call her) when we see her, she responds: "ohh do I know you??" Awkward but ok. She takes our order like 10min after. We ask questions she doesn't have a clue about what wins they had on draft, what sides are the most popular, etc. Then she says they need to hold the full amount of the order from our card, including, why not, 18% gratuity, which would be automatically charged to all tables. We don't like this but still, we're already there, and we want to have a good time. My card goes through, I get the pending charge notification but then the waitress comes back 10min later to do that transaction again since she didn't send the order to the kitchen.. what?? So they end up passing my card, again (otherwise, no food for us..). Food was just ok. Somehow cold, but good seasoning. When we wanted to ask for another glass of wine no one was showing up. When some staff finally showed up, he asked "oh do you not have a waiter?".. so we had to ask him if he could call her. Anyways, as expected.. it took much longer to get our glasses of wine. Anyways.. all the bad experience, like I said, came with an upfront charged 18% gratuity.. the explanation was that they do it to take care of their people..but I'm just here wondering how they take care of their clients. It wasn't a busy day AT ALL 3 or 4 tables at most. My first and last time...
Read moreI keep coming to Down the Street because it’s walking distance from my house, but every single time, I regret it. The service, especially from the female bartenders, is consistently rude, snarky, and impolite. It’s not a one-off experience; it’s every single time.
Today (July 11 at 4:16 PM) I ordered a sandwich and asked if the sauce was spicy. The bartender snapped back with “It’s buffalo sauce” in an annoyed tone. I asked again, just trying to understand how spicy it is, and she mockingly repeated “It’s buffalo sauce” as if I was dumb for asking. What does that even mean?
Yesterday was more of the same. I ordered a smash burger and asked for mayonnaise to be included. When it wasn’t, I had to go back, wait in line again, and when I finally got to the counter, the brunette bartender acted like I was a nuisance just for asking again. No apology, no eye contact, just rude.
Honestly, I’m over it. The food is decent, but the staff attitudes are consistently...
Read more