Pepperoni's Pizza - Med Center — Restaurant in Houston

I ordered jerk wings and pizza from this particular location. While I have had positive experiences in the past, my most recent visit, which occurred approximately four years ago, left me disappointed due to a decline in the quality of both the food and service. The pizza was delivered cold, and the chicken wings, while visually appealing, had an unpleasant texture and lacked flavor, making them the worst wings I have ever had at a pizza restaurant. The pizza itself was excessively greasy. Despite my high expectations, the pizza fell short of my expectations.

Subsequently, I visited the establishment the following day to address the issue, only to be informed that since the order was placed through Uber Eats, I would need to contact corporate. Upon contacting corporate, they attributed the problem to Uber. However, considering my proximity to the establishment (a mere four minutes away) and the absence of additional stops for the delivery person, I believe the issue lies with the restaurant.

Furthermore, my observations of the staff during my visit indicated a lack of attention to detail and care in preparing the pizza. In contrast, the Sugar Land location, which I frequent due to its proximity to my workplace, consistently delivers fresh and delicious pizzas, even when multiple stops are involved. This consistency leads me to believe that my dissatisfaction with the pizza from the establishment in question is not an overreaction.

Regrettably, I will not be patronizing this establishment again due to the poor quality of the food and service. The $50 I spent on the meal was not commensurate with the value received; I estimate the actual value to be closer to $15.

Saying it was ordered there via Uber, so you can't refund me. When I went up there, they told me to call corporate. I did so, then you guys tell me I have to call Uber. So Uber said it was too late. The fact that you wouldn't make another pizza and wings is all I need to know. I will tell all my followers and friends on social media to never visit this particular location. It once was good, but obviously, you guys don't care, so have fun selling that...

I left my apartment with the intention of getting wings but, as I exited the building, a gentleman passed by me and the smell that followed him made me stop in my tracks. His pizza (not his cologne) smelt mouthwateringly delicious. I needed to know where he got that pie from. I ran after him, inquired, and was told Pepperoni's. "Pepperoni's?!" I asked incredulously, firstly because I had never really heard of them and secondly, because once he told me where it was at, I instantly knew where he was talking about. I drive past this restaurant at least twice a day, but had never thought to try their pies.

Well, today was going to be THAT day, because I immediately jumped in my car (remember, I was getting wings) and headed to Pepperoni's.

Set in the same plaza as Target and Sonic, Pepperoni's sits unassumingly next to a Wells Fargo ATM. Their menu is displayed on the wall and boasts subs, salads, pizzas, calzones, so this place is more than just a pizza spot. I walked in and ordered a small Hawaiian whose toppings included canadian bacon, bacon, and pineapple, (yes people, I love pineapples on my pizza), and can we just pause to reflect on and appreciate the double bacon toppings? Just to solidify my fat kid status, I added cheese to my pie. Cost? Around $10. Time it took to be made - about 15 minutes.

This pie was delicious without the frills that other places may offer; it tasted like it was homemade, amazing, and baked with love. Okay, okay, I may be talking it up a lot, but it was a pretty good pie. So much so, I went back and got another pie two days later hides face I don't now if I will try their other menu items but they've got me infatuated with their pies.

Customer service is hit or miss - my first experience was great, my second was okay - however, still better than a lot of other places.

Also, they've offer cauliflower crust pies, so when I decide to eat healthier in 2020, I will still be able to eat their pizza!!! I don't know if you can tell, but I am very excited about this. All in all,...

Stopped in with a co-worker during lunch hours. I've never been to this, or any other location. I was referred by a friend (who hadn't been to this location, but was a regular, and big fan, of another location). Being a pizza spot, I wasn't shocked seeing the dining area empty. I did notice the pickup order traffic was steady. First impressions mean alot, and the first thing I noticed was every table in the dining area (about 7-8 of them) was filthy, and covered with crumbs and debris. Only the long counter height section, attached to the wall with bar stool seating, was clean. We didn't complain, as there were only two employees working (during lunch hours - 12:00 noon). But, after placing our orders, only one employee began preparing our food in the back. It was disappointing to see the other employee just play and talk on her personal phone, and neglect to even wipe off one table. Overall, the food quality was mediocre. The lettuce on the salad was questionable, with very brown edges. (Although the other ingredients seemed fresh, I didn't eat the salad...) The pizza was brought to us promptly, hot, looked great, and was delicious. Unfortunately, it wasn't exactly what we ordered, as the sauce was missing. But, when on a timed lunch break, trying to correct an order can sometimes mean the difference in having time to enjoy and taste your meal or not. Even after having a less than perfect experience, this was my first visit here. The pizza was good enough to bring me back, and hope for a...