Pink's Pizza — Restaurant in Houston

I had visited Pink's Pizza twice, and unfortunately, both experiences fell short of expectations. My first visit was during the 2023 Super Bowl. I ordered a pizza for delivery, but it never arrived. After several unfruitful calls, I had to personally visit the store to pick up my order, causing me to miss key NFL moments. I still had to wait for the food when I got there.

My second visit was equally disheartening. The online ordering system promised a 20-minute preparation time, yet I ended up waiting 40 minutes at the store on top of that. The staff's demeanor was non-apologetic, and their facial expressions stoic, adding to my disappointment. Additionally, witnessing a staff member switch from handling a broom to food preparation without proper hygiene measures was concerning, prompting me to raise a point about cross-contamination.

As for the food, it was a letdown. The pizza lacked its former quality, the cheese and toppings did not stick to the bread and the wings were wet and soft, not at all what I expected from Pink's Pizza. It's disheartening to see the decline in both service and food quality at a place I once enjoyed. Regrettably, I won't be returning to Pink's Pizza, as it's not the establishment...

The food was really good. Best gluten free pizza I’ve had. But the workers did not care to be there nor did they care if other people have a place to sit. They were on their phones instead of cleaning tables and taking the trash out. They missed 2 phone calls on the business phone while the main guy was in the restroom because they were all on their cell phones. But they missed 6 calls in the 30 total min we were there. I noticed we didn’t get a welcome when we walked in but didn’t think much about it..but then 3 others came in after us and did not get welcomed nor did they get talked to much or at all. One of the employees pulled out her prescription medication and took it at the register counter. then that same person pulled a brush out and brushed her hair…. There was one gentlemen who was kind but didn’t speak much-he seemed to be the only one who worked the register. One customer came in while that one man was washing dishes and the three other employees literally didn’t speak to the customer and just stared at him and didn’t help. He waited about 5 min and they still didn’t help him so...

Today 07-20 at 6:20 my family and I encountered a very aggressive cashier whose behavior was entirely unacceptable. From the moment we approached the counter, the cashier was rude and dismissive. Instead of greeting us politely, he snapped at us and seemed irritated by our presence. When we asked for recommendations, and pizza sizes he responded with a hostile tone making us feel unwelcome and uncomfortable.

This type of service is highly unprofessional and not what we expect from a reputable establishment like Pink’s Pizza. It has left us with a negative impression and made us reconsider visiting your location in the future.

We kindly request that you address this issue promptly. Proper customer service training should be provided to ensure that all employees understand the importance of treating customers with respect...