Taco Bell — Restaurant in Houston

Tonight at 12:14am I went to Taco Bell for my wife & myself. Unfortunately when I got home they never gave me the bean & cheese burritos I ordered. So I went back with a receipt & a photo of the sticker. However, when I arrived to discuss the issue the woman at the window made it seem as if I was at fault stating “well you should have ordered more clearly.” How much more clear is 2 bean & cheese burritos no onions with red sauce please. Also we discovered while at the window that she upcharged me for bean & cheese/ rice burritos. My biggest issue here is how unprofessional she was in the moment. I am a frequent customer. She stated that it was my problem & then proceeded to try to make me pay for 2 burritos that I originally ordered which mind you cost less than what I was already charged. When I told her I will be contacting her manager to discuss her unprofessionalism she acted unfazed. Once I told her i myself was in management & corporate would be contacted was when she decided to finally be somewhat professional. Taco Bell please teach your workers how to be more professional while speaking to...

Usually, you can almost always count of this location to ask you how your day is going. Today it started off just like that however, quickly went south. I stopped at the Porter location last night and ordered the one thing I get from Taco Bell, Beef Quesorito. No sauces to go with nor a drink. Before I could get the remainder of, “Beef Quesaaa…..” I was interrupted by, “We no longer sell those at our location.” Then, a lady over talked him saying it was only available through the mobile app-I’m sorry. What? So, what if I had a flip phone that isn’t capable of downloading an app? Or the less-fortunate. Without a phone at all….before Over talking someone and interrupting them-To not make them drive away so embarrassed, offer a solution like, “if you come in I can walk you through how to set up your Taco Bell app.” I’ll never eat Taco Bell again thanks to those two employees. Step the game up Taco Bell-or your brand is going to go under like many others. Simply because the service cause a...

I ordered about $30 worth of food there ended up being a hair in one of my tacos and when I called them the manager at first tried to make excuses about how that can happen till I called her out on it because I've been in the restaurant industry for years off and on myself I no longer am but when I was the whole time I was I never got a complaint for that because I made sure my employees kept up on their sanitation and kept up on their own personal hygiene so for a hair to make it inside of a taco to where you take a bite and a hair comes out and pulls lettuce and everything out while you're eating it is unacceptable and they tell me oh we can offer you a free meal for it that's besides the point it shouldn't have happened in...