UnWine — Restaurant in Houston

The place is extremely nice and quaint! The problem is the owner. She does not know how to manage or properly staff. There should not be the owner and one other worker when there are about 50 people there. Patrons should not be told "It's only me. I can only do one thing at a time" especially when the patrons are being patient. Typically bartenders deal with one at a time and they take in plenty of requests. Apparently, making a request and stating "when you have time" is offensive! She was very short with more than one patron and she needs to be reminded it is a privilege and an honor for your business to be supported. Patrons don't owe you anything but rather they should be welcomed and treated with respect so they would return. Maybe they would even spread the word on their great experience! Owner needs an attitude adjustment and a reminder of how word of mouth affect a business.

The owner has no system in place on handling patrons and there was no crowd there. Multitasking is over rated and there should not be several cards waiting to be run while doing something else. There were a few people with stories of her being short and it was obvious she was overwhelmed. A new business may have some hiccups on how to handle staff however after years this should be managed better. I will never visit here again.

03/11/2020 UPDATE - One incident I can move past however, I refuse to give my money or support to a business where more than 2 patrons in a party are treated rudely in separate situations throughout the night. You need to do better, period! I can certainly understand being overwhelmed however it may behoove you to remember customer service goes a long way. Lots of errors can be overlooked and forgiven with a smile and good communication. No patron owes...

My wife and I were driving by and decided to stop in. From that point on it was as if we’d come to a close friend’s dinner party. We were seated and our host (the owner) came to introduce himself to us and his establishment. He asked our wine preferences, were we new or not to drinking wine and gave a few options to taste. He explained the different complexities of the wine and we settled into two glasses that would delight the palate with each new sip. From there at our behest he gave us a tour of the rooftop terrace were patrons could relax and smoke cigars is they so choose. After the tour my wife and I settled in, delighting in the ambience. The owner later comes back inviting us to meet fellows patrons and play a board game. Hesitant at first we engage, but by the end of the night the room was filled with riotous laughs and a strong sense of community. Thank y’all for the lovely evening, your hospitality and better yet a...

2023 Update: Second visit in a while and looking forward to dropping by more regularly now. The laid back vibe is still amazing and just perfect to relax and unwind. We had the pleasure of interacting with the owner who was the absolute perfect host. Her excellent engagement with guests truly elevated the experience. Beverage and meal options are uniquely exciting so be sure to ask for recommendations while you’re there.

2020 Review: This wine bar offered a very relaxed ambiance on a night out. We chilled downstairs for a while before going up to the patio. Although it was a fairly cold night, the heaters upstairs ensured the space remained comfortable. The DJ kept the vibe going, and even took special requests. We felt so comfortable that we engaged in conversation with the staff and...