Dairy Queen Grill & Chill — Restaurant in Huntsville

This visit was a disaster. I am cutting back on carbs, fried foods, etc but a friend recommended the new rotisserie chicken bites as a healthier option while out and about. I went to DQ drive-thru, the sign showed the bites on a new marketing photo but no price. I ordered (clearly) 2 of the 6 piece chicken bites and just one bottle of water as both boxes of chicken were for me. I was told to pull around for my total. I pulled to the window and was told "that'll be $19.xx, almost $20!) I immediately thought I'd screwed up by not knowing the price first but if it was on me for not asking then I felt I should just pay it, which I did. When I was handed my TWO BAGS however, and I felt how heavy they were I knew it was at least a lot of chicken. This is where it gets good. I pulled over in the lot to open the first box, it was 6 huge fried chicken TENDERS with fries and toast. The second bag/box, the same! I parked, walked in, waited forever as there was no line but the young lady just went about her way and said I'll be with you in a minute. OK........I'm patient. Usually 🙄. She finally came over, I explained the mishap and she's just like "yeah, so what you don't want this?" I said no I ordered the rotisserie bites alone with one water, no combo.She immediately said "WELL the bites cost more than the strips" (implying I should just take the "cheaper" food rather than getting it replaced and me paying the difference to upgrade (remember it was already almost $20 😳). I said look I'm not eating carbs or fried foods so I just want the rotisserie chicken I ordered. She said "you don't want fries?", to which I said no ma'am. She takes my HEAVY $20 sacks of food, tosses it, and as she's in the back I look up to see that the price of the chicken is on the menu that's inside....guess what? The rotisserie chicken bites was CHEAPER than the strips, especially after you remove the combo. She comes back with a tiny little brown sack that I opened and it had 2 little cups with 6 little chicken bites each (about the size of chic fil a nuggets) remember, I've spent $20 at this point...she says have a great day. I said ma'am these are actually quite a bit cheaper according to your sign. She grunted, walked to the register, punched in some misc info and handed me approx $4.50 which left me spending about $15 for 12 "bites" and a water. I walked away, it wasn't worth the time or effort...

My wife and I recently had a terrible experience at this Dairy Queen. We ordered a peanut buster parfait to go. As we started walking out to the car, we noticed the ice cream was completely melted - almost like a plastic dish full of milk. My wife went back inside and asked the manager if we could have a replacement with non-melted ice cream (a reasonable request, I'd assume?). The manager was incredibly rude to my wife. She suggested to my wife that "the reason the ice cream is melted is because of the hot fudge - ice cream melts when you put hot fudge on it." My wife pointed out that the ice cream was melted as soon as we received it. She continued to argue with us, asking "where's the rest of it?". Implication: We were trying to scam them out of a free parfait. My wife pointed out that the ice cream did not go beyond the top of the container when we got it. After finding out who made the parfait, the manager took the defective parfait and flung it angrily into the trash. The employee then embarassingly made us a new one.

Our replacement parfait was fine. We received no apology or explanation for the incident.

If anyone from this DQ franchise (the Madison store, adjacent to the Texaco station on Highway 72) is reading this review: Don't patronize your customers. Most people know ice cream will melt when it gets warm, and may even melt faster when it comes in contact with hot fudge. Our problem was that, had we simply ordered a dish of plain vanilla ice cream, it would have been melted when we received it, presumably due to an equipment issue. To the manager specifically: We understand you might have been having a bad day, or bad week, or bad year, but there's absolutely no reason to treat your customers (and your employees) like garbage. I'd encourage potential patrons to skip this store and go to the DQ on University Drive in Huntsville instead. You'll find that store much friendlier...

If I could I would give this place 0 stars because I’m 5 months pregnant and I had been craving Dairy Queen all day today and this was the closest one I ordered a dirt pie blizzard which was already halfway melted when they handed it to me it was 95% vanilla and little to no chocolate but I still ate it and gave them I chance I finished it and I went to go eat my fries and I was two fries in and I found a black hair in my fries keep in mind my hair is blonde and short but this was almost shoulder/mid back length so I went back through the line only to be greeted by the rudest woman I had ever met in my life she was an Indian woman with long black hair I told her I found a hair in my fries and she didn’t even take them out of the bag at all before saying “there’s no hair in these” I said yea there is and she just kept going back and forth with me about it when I said just take them out of the bag and you will see a very visible hair on these fries and she just looked at me with the dirties look and she says I can get you some fresh fries like no why would I want fresh fries when there was litterally hair in my other fries you ruined my appetite and I said can I just get a refund please and she just looks me at me and goes “fine” and basically threw my change at me and closed the window and just stared at me until I left like Dairy Queen you need better employees and not ones that treat their customers like absolute trash keep in mind this wasn’t just a worker this was a damn manager like...