Wendy's — Restaurant in Hurricane

For months after the Covid nonsense, the manager/owner refused to open the dining room, or even allow indoor ordering, claiming an employee shortage, even though every other fast food establishment in town was able to seat their customers for months. This caused VERY long drive through lines for those desperate enough to sit in line.

They finally opened the dining room recently and "allowed" their customers to come in. I attempted to give them my business. They have installed customer order kiosks. The screen was black on one; (I guess it was broken.) We tried using the other one, and it wouldn't work. The touch screen wasn't responsive, and extremely slow when it did respond. I decided the only way we'd be able to order would be using an employee. When we got an employee to notice us, we were told that we had to use the kiosks, and the manager would not allow the employees to review orders from customers.

Who is the genius that thinks this is an acceptable way to run a business? This is the most mismanaged restaurant I've ever been to. This treatment of customers is absolutely absurd. If you can't help your customers, you're going to run this place right out of business. I can't believe anyone is even willing to support you...

It's a chain restaurant so it expected to follow a menu but it just seems they have forgotten that with out us they wouldn't have a job. Wr stop at this location 1-2 times a week as its on the way home. The experience we had was not just for my family but for the people in front of us, were less than par and I feel like they didn't care about politeness or caring what the customer needed. There was a mistake on the order and thankfully the swing manager was the one who came to the counter and she was kind and friendly and corrected it. I understand as I have been a manager of a few chain stores how fast you can get busy but customer recognition should always be first. If you start the interaction with making the customer feel appreciated for coming in then you don't need to worry about was the customer right or did things escalate as the customer would feel more comfortable communicating with staff vs " oh they don't care about my order" attitude. Multiple factors can make or break a customer's ideal stop for food. I would like to see corporate actually do pop ins with out letting them know they are coming and really see the stores that tend to us in the 1-2 hour radius and what we as...

This place use to be really well run. Food was always fresh and hot. The last 2 times we have been the food was definitely not fresh. Usually we just go through the drive thru but today we went inside. When we entered there wasn't anyone else in the dining room. All the employee's were standing around doing nothing. No cars in the drive thru. The dining room was a complete disaster. All of the tables were dirty and the floors looked like they hadn't been cleaned all day. My dad asked for a rag to wipe down the table and the employee's acted like they had just cleaned them all. 2 employee's came out of the back and watched as my husband and my dad cleaned the area we were going to use. They swept under 1 table then proceeded to leave the broom, dustpan and a chair in the middle of the walk way. The food was dry like it had been sitting in warmers for a while and the ketchup was completely empty. We will not be returning. Do better Hurricane...