Taco Casa Pipeline — Restaurant in Hurst

I purchased a burrito and taco lite, when I got home and bit into the burrito I felt something inside the burrito. When I looked I found it was a wax or LEAD marker of some type. I was able to write on my hand with it. I called the store and got no answer. So I drove back and asked to speak with the manager. The young woman at the register said he would be right with me. Then I see him make the burrito, hand it to another guy, and then that guy brought it to me and said have a nice day. No apology, didn't take the time to speak with me about it, just "here and bye." So that made me more upset and I spoke out to the manager. I found out that it was the GM that made the burrito and the manager that handed it to me. Neither of them said a word of apology or spoke to me until I called out the GM for his actions. When I started to speak with him, the female working the cash register started raising her voice at me at and began arguing with me (WHILE SHE HAD MULTIPLE CUSTOMERS IN LINE). We argued and then I started speaking with the GM of the store and ignored her. The GM just stared at me like he didn't care, he took no responsibility, and when I complained about the cashier, he literally told me he DIDN'T CARE! All I wanted was someone to take a minute and say "Hey I am sorry for putting a Pencil in your burrito" (They told me it was the end of a pencil.) Had I eaten that and choked on it or gotten seriously ill, that would have been a serious LAW SUIT but, apparently you all don't care (according to the GM of the store). I felt disrespected, degraded, belittled, and just completely like I was nothing. I am a paying customer and your staff (particulary the GM and definitely the cashier) made me feel like I just flat out didn't matter. The GM gave me his name but I was so upset I didn't write it down and when I asked the first name of the cashier in working in the lobby at 3:01 pm CST on Friday July 16, 2021, he refused to give it to me. I said I was going to make a complaint and he said "I honestly DON'T CARE". I honestly will not be coming back and I will make sure that I share with everyone I can the HATE and Disrespect that TACO CASA stands for. In today's day and age to support and allow that kind of HATE and DISRESPECT is completely disgusting! Obviously you support and allow it, or how else can your employees feel so comfortable to just blatantly act out towards a customer with the HATE and Disrespect I was treated with today. I was HUMILIATED and BELITTLED in from of other customers and they had no care or concern for me at all. I honestly believe it was because of my SKIN COLOR but I have no proof of that. Either way this was a horrible and disgusting way to...

I went to the Hurst, Tx Taco Casa to pick up dinner for family. I had two $10.00 gift cards and after ordering I went to the drive thru to pay and pick up food. I noticed that the cashier was having issues with the gift cards and ended up calling the manager over. After looking at the screen the manager told the cashier to tell me that they did not take gift cards. I know this is not correct as my family eats that this restaurant frequently. When I inquired about it, I was told that I had to use the cards where they were purchased. Once again, I know this is not correct. I paid for my order and when I go home noticed that I was missing items from my order. There were 3 sides of cheese missing, a taco lite, and I was supposed to have a diet coke but instead received a root beer. This is not the first time I have had issues with this is particular store, but the service here keeps getting worse as time goes by. This is my 6-year old's favorite restaurant, but that will be changing if things do not...

The food is always good and the people who actually work here in the store are always nice. On Tuesday I took the lid off my tea, ate a few bites of ice, and found a bug down in the ice that I was about to eat. I contacted someone at what I thought was corporate who refunded my 6 bucks begrudgingly, and said he saw nothing that indicated the bug came from their restaurant. In other words, Mike Ferris (?) thought that on Election Day, with 3 kids in school and a full work day, that I had nothing better to do than call and email them with a phony complaint of a bug in my drink. This was a disgusting experience that could have been handled way better by whoever happens to be in...