Giordano's — Restaurant in Hyde Park Township

I would like to receive an email response back or a return phone call. My issue that I have is when I went to the store in Hyde Park located in Chicago, my hot food was bagged with my cold salad. I went to separate my order and noticed something looked wrong with the salad dressing… it looked like a cup of butter or plain oil. I asked Winter for another salad dressing because it did not look like the honey money I ordered. He proceeds to tell me that I did receive honey mustard dressing this one may have melted because it was on top of hot food. Still not pleased with his response and the way the dressing looked I still stated I wanted a NEW one. Instead of Winter replacing the dressing he proceeds to tell me to open the food and give him the dressing to replace it. I inform Winter I am not opening someone else’s food at the register My hands nor is Winter hands are clean to open and dig into food. Winter refused to replace the dressing and I asked to speak to the manager who he claims is not at the restaurant. I asked for someone else to help me and Winter repeatedly told me there was no one else that could help me. Even after asking him for the waitress or waiter REPEATEDLY. Winter left me standing at the counter for 15-20 mins because he refused to get someone to help me. I asked Winter AGAIN to get the waitress because he clearly does not understand thee importance of sanitation. He finally goes and get the waitress RaKayla and I explain to her what was going on. She looks at the dressing and offers to take it to the kitchen to have the dressing switched out. THANK YOU RAKAYLA for understanding how to handle food and display good customer service skills. 20mins has now gone by and now Winter says the manager is here now. He called the manager to come down and the Manager Jose showed just as bad customer service towards me as Winter did. It Baffles me that the manager also did not see the error of poor customer service that Winter displayed. I did not understand why they thought it made sense to open someone’s food at the register dig in it to replace bad dressing that was placed in the bag by whoever packed the order. I simply asked for another dressing and I had to stand there for 20mins letting my food get cold because Winter just didn’t want to assist me because the manager wasn’t there. The manager also told me that I have to request in advance to have my hot & cold fold separated. I never heard of such non sense. It’s common sense to have cold and hot food separated because hot food goes in the warmer and cold food goes in a cooler. I should have not been forced to stand my ground and wait 15-20mins for a replacement dressing and I should not have been treated with such POOR customer service from Winter or Jose. I would like a response back to know how Giordano’s is going to rectify this. And I’m pretty sure the restaurant has cameras and could see how long I stood there waiting for assistance...

The last several times I have ordered delivery from this location with the exception of two times, I have received someone else's order, had missing items, and received cold food. Today I called and spoke with a manager (Alicia R.) and I told her what my issues were. This time, my bottom crust around the entire edge was soggy and my food was cold. She replied it's because I had spinach on the pizza, however the crust was only soggy were there was no spinach (the bottom of the thick back crust). I disagreed because I have had pizza from there with three times the amount of veggies and it was never soggy in that particular spot. Eventhough she did offer a replacement, her responses to me were very short, nasty, and dismissive. As I inquired about how long a replacement would take as well as trying to insure I didn't recieve soggy crust and cold food again, you could hear the irritation in her voice. She also wanted me to return the food which I totally agreed, however, she wanted the bones from the three pieces of chicken my family ate as well, and I told her that was nasty and unsanitary. I also let her know I didnt want to recieve those nasty cookies included in the party package, I was told to take it up with corporate because they send them. At the point I had enough. I received corporates number and her name. In the mist of me requesting the driver to return to retrieve the food and refund my money she hung up. I called back and said why did you hang up, I'm not yelling at you, insulting you, or cursing at you. She replies you are cursing at me then hangs up again. I called back again and let her know that I was on Facebook live the entire conversation and in front of my 70 year old mother so I have proof that you are lying. She replied (now knowing that I have proof that she lied) that I was cursing in general. What does that even mean? She also hung up again. I called back and told her I would bring the food back myself for my refund but my mom who heard her lie on me told me not to because if she will lie on you to you then she will lie to the police on you as well. So I have given the food to the kids in the neighborhood and have ordered me Pizza Capri. I do not have to be subjected to disrespect especially in the process of spending my money. My job and my family orders a lot of food from the hyde park location but that stops today. PIZZA CAPRI welcome to being the company my company and family vends from. P.S. that manager has complaints against her in other...

I’ve recently had the worse experience with Giordano’s in Hyde Park (Chicago, IL).

My family and I purchased a pizza from Giordano’s on March 13th via online and it indicated that our pizza would be ready in an hour.

My husband then drove to the Hyde Park location to pick up our pizza, where he checked in at the register (and was told that our pizza wasn’t ready and required a few more minutes) and then he proceeded to wait an additional hour. After a 2 hour wait, one of the employees noticed that he had been waiting for quite a while and offered to check on our order again. He was then told that they didn’t have our order because they were out of sausage and the system accidentally processed the order anyway.

At this point my husband was understandably very frustrated, but remained calm/kind and was told that we would be issued an immediate refund of $51.84; which would take 3-4 business days to return to our account. After about a week I noticed that we were only refunded $0.01. Therefore, I called the restaurant, with the following results:

March 23rd – I spoke to Jose, gave him my info and he said that he would call back. He never called back and there was no refund. March 25th – I spoke to Alicia, gave her my info and she said that there was something wrong with the system and it was not providing refunds for some reason. She tried processing my refund and after several days, still nothing. April 1st – I spoke to Jose, gave him my info and he said that he would call back. He never called back and there was still no refund. April 5th – I spoke to Alicia, gave her all the info once again. She promised to call back and still no call and no refund! April 17th – still no refund and no regard!

This has been the most ridiculous situation and unacceptable customer service experience! I am ABSOLUTELY disgusted and livid by the extreme lack of customer service and regard. I have been kind and accommodating at every turn and there has been nothing in return! There has been no kind gesture or apology, nothing offered to ease the inconvenience and certainly no urgency to secure my refund. This is just awful and my family and I will not be ordering from this location...