Jersey Mike's Subs — Restaurant in Imperial Beach

We've all heard that most people unfortunately don't post until they have a bad experience and are angry about it. Well let's call this a potential learning experience that occurred last night instead: After calling 4 times from 6:09-6:11 PM, it was clear the restaurant staff was choosing not to take phone orders for whatever reason. Upon arriving at the store at 6:20 PM, was informed that the grill was off and it would take 10-12 minutes to prepare a hot sandwich (why would a restaurant shut down their kitchen during dinnertime...?). By 6:45 PM the sandwich was still not done, so out I stepped for a phone call. Returning at 7:05 PM, was told by the staff that the sandwich was still not done and "we're busy and just all have to wait." Was also told to order something else if I'd like in a rather curt manner. Seeing as the wife and kids were at home, waiting & hungry, decided not to take Jersey Mike's staff up on their offer at that point. McDonald's Happy Meals it was. Now this is not to say that Jersey Mike's food is not normally quite delicious and fairly punctual, but something was clearly not working properly in the establishment's processes on the evening of 19...

The female manager who was working tonight was the least professional worker I’ve ever come across in San Diego. She’s on a power trip. There was a big problem with one of three sandwiches and I asked them to remake it. She refused because she said it wasn’t their fault. I forgot to check no red wine vinegar…but it was drenched in it. So it was horrible. But the real problem came because I complained that it was poor customer service to not remake something with 1-2 bucks worth of ingredients for a 35 dollar order. Because I said that was ridiculous., she refused to give me onions and banana peppers which I was able to show her were left off the sandwich. She said “I’m not giving those to you.” She has to be the worst manager ever. Jay a poor representative of the company. I’ve spent thousands of dollars at this store over the years. And my experience has always been great. And even when something was wrong, they always fixed it happily. This power-hungry jerk is ruining this outlet. Don’t take my word for it. Other reviews on Yelp reference her specifically....

This spot is closer to our house so we frequent it quite a lot. They are usually very quick and my order is always right however..... they don't take large bills (50's and 100's) and give no advice on where to go exchange one. It's like you hear crickets after asking them, and the first response is they don't know. The last time I went, it felt like they really didn't care if I got change or not. I was unfortunately stuck with a $100 bill, and they had already made my sandwiches. I was really tempted to just leave, but I was soooo close to the finish line, I wasn't gonna give up. There was a 5 Guy's right across the sidewalk, so I went in there. The guy was so nice and he told me I didn't have to buy anything for him to make a change for me!!! (Right about now... you guessed it, I was really contemplating not going back) One would think Jersey Mike staff might have a clue where to send me. I went back and picked up my order and left. No, thank you for coming, no NOTHING!! Customer Service at the register...