McDonald's — Restaurant in Indianapolis

I stop at this location every day for breakfast. I have never had an experience like today. We ordered through the app today. Messed my order up, I call because I am 10 plus minutes away already and going to work. The person answered the phone like I was in the drive thru dn then when I told her my order was messed up, said I HAD to bring the food back now or it they can't do anything for me. When I asked for a manager the claimed she was one, but obviously wasn't. When I asked her name for my reference to getting this fixed, she refused. When I told her I've never had to return to store or with food to get my order replaced for next time, she claimed it was their policy. So I'm just screwed because I couldn't go back. She said "I have spoken and that's the way it is". Um no no crack queen, that's not how this goes. You need to figure this out mcdonalds. That lady needs identified and fired. With how many reviews are messed up orders and bad customer service at this location, you'd think you'd care enough about your stores and customers who pay your bills to have good management and employees. The drive thru employees know who I am. I've not had an issue with any of them. You have someone claiming to be manager when they are not. I even saw another review that had almost the exact experience as me. The nasty power tripping little girl I talked to is so lucky I couldn't...

Okay so we arrive and oder our food on the kiosk and the first kiosk wasn’t working. Then we order again and ended up waiting over 15 minutes for our food. When we went up going to the counter the guy said table # and our food was in a bag. Now part of the whole reason we ordered to dine in was to reduce the amount of paper we are using. This was done in an attempt to reduce our carbon footprint. This made me so disappointed. My vanilla shake was so melted from sitting on the counter for so long it did not even look like there was any whip cream. Now maybe if we had a complicated order this would have been acceptable but we order 2 deluxe mc crispy and a large fry. Absolutely nothing about that is complicated and I’ve worked in a fast paced line kitchen. When we checked the receipt on the bag it was printed out 2 minutes before we got our food. 13 minutes after we had ordered the food on this kiosk. Now I want to play devils advocate but we were the only people eating inside of the dining area other than an employee that was what I assume on break or off the clock entirely. I wish we would have received our food quicker or had an explanation as to why it was so delayed but absolutely nothing no communication and not even a sorry or an explanation as to why we did not receive our food on a...

I go in to get a macchiato and first the poor lady taking my order is clearly disabled and sweet as can be and she was the only one I could see for the longest time when the one running front line finally comes back up there the sweet lady says macchiato needed on front line and the other one says well there u go make it so very rudely so she goes over there asking her to help her because she don’t know how after a huff she says being a smart a ... get a cup.... at the end she tells her stir it I speak up and say macchiatos don’t come stirred unless requested and she decides to argue with me and another wanna be ghetto girl chimes in so I pull it up online and show them only for her to mumble under her breath as I walked away ... who seriously argues with their customer over their drink then to top it off there place smells like a sewer and I would go outside in public before hovering over...