Rally's — Restaurant in Indianapolis

Craving the famous Rally’s fries yesterday so my friend and myself take the 5 minute drive to the one on Michigan Road by Walmart!

Surprisingly, no one was in the line! Pulling up to the intercom we were immediately greeted and asked to order. All we wanted was some BBQ chicken and a large fry! Once we stopped ordering we realized the guy wasn’t at the monitor plugging in our order. Not thinking nothing of it since it was such an easy order we played it no mind.

We proceeded to ask the total since we had plan to pay in cash. No RESPONSE! We waited about 3 minutes since we were engaged in conversation. Noticing the guy hadn’t told us the total NOR asking us to pull forward since we were done ordering. We said HELLO into the intercom AGAIN! No RESPONSE! So we pull forward to the window. No one was in sight! Thinking he may be cooking out yummy fresh fries we decided to wait. And wait we did…😒 After 30 minutes of waiting for chicken and fries NO EMPLOYEE never came to that window!

So we happily drove to Burger King next door! The employee immediately greeted us and served us hot fresh chicken and fries!! Looking across we counted an additional 4 vehicles drive off from Rally’s. Very disappointing when a huge company is paying employees to do nothing! What a waste of resources. Not to mention the amount of money LOST from the vehicles that drove away.

This happen 10-23-2025...

Update: A gentleman came outside, and I was able to flag him down. He said the pickups are coming in out of order and they are having to cook the orders as they get to the window and there are tons of orders made just sitting there. I feel SO BAD for these guys. Your system is broken! The employees have kept their cool and seem to be doing their best with a bad situation. Keeping one star so management sees this and does something for them!

Update: It is now 8:14, and the line has not moved for a LONG TIME. I’m stuck in the stupid coral! They are letting cars go through the normal drive through for pickup on the other side, but have not offered any reason why this line won’t budge.

Ordered online from the line and had maybe 12-13 cars ahead of me. Each car that has pulled up to the window in front of me has taken an extremely long time to leave the window. Not sure what’s going on here, but there’s nothing “fast” about this service at a fast food restaurant. I’m still 7 cars away, placed my order at 7:33 and it is now 7:57. I am praying my food will be hot, because this has already added 30 minutes to a 4 hour car ride. Definitely wasn’t expecting this, and would have left the line had I not already paid for my food. Cool that you’re open on Christmas, but maybe that wasn’t a good idea if you don’t have staff for it. I can only imagine they are...

I was verbally attacked by 3 employees when I ordered a burger combo and asked twice that they make sure that it has everything on that sandwich except onions, I still got a burger with ketchup, pickles, and mustard. when I asked them to please add mayonnaise tomato and lettuce to the Burger they already made, a second cashier in the Drive-Thru along with another man who was in the background all decided to start yelling and arguing with me for politely asking for what I paid for and confirmed twice. The young man who originally took my order just blew his stack for no reason, the other cashier argue about paying more money for what I asked for "Wich I would have", and the older man in the background said I needed to be more specific about what everything on my burger means, because everything does not include mayonnaise tomato or lettuce! I'm a customer who has never been to this place before and I'm supposed to be the one who specifies what to say to get everything on and everything Burger! I wasn't expecting much anyway, so there was nothing to get loud or argue about, all they had to do is tell me No! they couldn't add the rest of what I ordered to my sandwich and I would have peacefully left, but they chose to raise their voice and argue three against one with me for nothing! I would much rather had left with my refund so I could have bought something...