Embassy Suites by Hilton Indianapolis North — Hotel in Indianapolis

Great breakfasts and nice happy hour!

Hotel put together solar eclipse goody bags!

The hotel rooms were clean, but were showing age. Functional desk area for family board games, but chair was falling apart and showing its inner foam.

2 TVs were nice, but no modern tv channel menu. Either QR code for phone for channel list or scrolling tv guide.

The room came with a nice sink area with microwave, fridge and coffee maker

The bathroom was fairly nice overall. It was great to see liquid soaps that are refilled by the staff in the hotel room. I get tired of having a bar of soap in most hotels that I bring liquid hand soap along, but I didn't need it for this bathroom. The tub shower was fine but again felt outdated. We had somewhat warm water all mornings and hotter water on our last morning, so having more temperature control on the water would've been nice.

The sleeper sofa in living room would've been iffy if I had to sleep in there. There is a fairly large gap under the room door which lets in lights and you can see reflections on the threshold, which is very weird and annoying. It let in noises too. The room door has windows on each side that are fogged for privacy, but still let in a lot of light and the curtains on those windows don't block out any light. So again, for those people using the sleeper sofa, it wouldn't be an ideal sleeping situation

We were a bit frustrated with the temperature of the room and bought a fan for the first 2 nights until we reread the notice by the thermostat to have hotel staff switch over the system to cold air/AC. This was frustrating because we weren't notified of this when booking and it didn't make sense to us that the hotel could switch it over or that they had to switch it over. Most, if not all hotels I've stayed in, have better thermostat controls and we never have to contact the staff. I am not used to having to request this. I probably wouldn't have bought a fan. And my first two nights were kind of restless sleep. After we asked for the staff to change over the piping, it took about an hour or so for staff to come work on it. I wasn't sure what it entailed for the staff to do since I tried calling the front desk to request this and nobody answered and so I messaged the front desk and they said they would send a maintenance request for me. Luckily we were staying in our room for a couple more hours before heading out, otherwise I don't think maintenance could've come in to fix it and it would've been another hot night. They had to come in and undo the air return grate in the ceiling by the bathroom door and move the pipes for cold air. This is very outdated and shouldn't be something happening at a better hotel like Embassy suites.

Front desk didn't answer phone call

We did digital online check in and used our phones to get into the room and that worked just fine, but our phones didn't unlock the side door to the hotel when we had to park in the side lot which was annoying

If you check in on Hilton Honors online, you still have to go to the front desk for the happy hour drink tickets.

There was a soccer tournament for kids in the area so Saturday night was a bunch of kids running around and taking the elevators up and down which was annoying when we tried to go to dinner. We had decided to stay on the top floor, 8th, to avoid people stomping above our heads, but that was a bit of a nightmare for the elevators, the kids were pushing extra buttons, so there were a lot of stops. Parents were busy socializing and not parenting those kids running around.

There are only 4 elevators for 8 floors FYI.

The wifi I could get as a Hilton Honors member was fine overall, about 9 Mbps download, so not very fast, but I could look some things up.

The hotel upcharged for the eclipse which was annoying with what we had to go through.

If I pay what I did, I would hope for a little better experience. Better thermostat control, updated / renovated rooms, maintained rooms, side...

Extremely disappointing experience at this hotel.

this is dressed up version google would not allow me to post the truth. I made a reservation at this hotel two weeks in advance for a 9-night stay. After a 20-hour drive, my daughter and I arrived at 3:30 AM, completely exhausted. From the moment I stepped up to the front desk, I could tell something was wrong. The night staff member — a woman sitting behind the counter staring at her phone — didn’t greet me, didn’t say hello, didn’t even acknowledge me with a nod. She slowly looked up at me like I was an inconvenience.

I said, “I have a reservation,” and she barely mumbled a response. I asked her to repeat herself, and all she said again was, “I don’t have a room for you.” No attempt to look anything up, no request for my name or confirmation number — just a flat denial and refusal to assist. I tried to explain I had a reservation and began to give my confirmation number, but she cut me off with another low, uninterested mumble: “I don’t have a room.” Then she went back to walking between the computers and using her phone, completely ignoring me. She would not engage, would not make eye contact, would not offer a single bit of help.

I asked to speak to someone else or a manager, and she just said, “No one else is here. I’m it.” I later found out she may have been in charge of the night shift. I stayed calm because I didn’t want to risk being kicked out, but I refused to leave the desk. I stood there for over 20 minutes, tired, frustrated, and still without a room — despite having a confirmed reservation.

Eventually, a young man came from the back. He didn’t say hello or ask what was going on — he just walked up to the computer and started typing. After a minute, he looked at me and asked, “You want your room?” I said, “Yes, if you have one.” He asked for my name, then said, “Yeah, you’re good. I got a dirty room we can go check.”

We walked up to the room, which turned out to be acceptable, aside from smelling heavily like recent marijuana use. I didn’t even care at that point — I just wanted a place to sleep. On the way back down, the staff member smugly said, “You’re lucky I was here,” as if doing his job was some kind of favor.

The next morning, I went to the front desk and explained everything to a different staff member. She was the first person to treat me like a guest. She asked my name, looked me up, and — surprise — found my reservation immediately. No issue at all. She seemed genuinely shocked at how I had been treated the night before. I thanked her for her help, but by that point the damage was done.

To top it off, I had a frustrating experience at the lounge/bar as well. I left cash to cover my bill (around $39) and a clear $5+ tip, and told the bartender not to charge the card I had put on file. The next day, I discovered the full amount had been charged to my card anyway, and it looked like the bartender had pocketed the cash. Completely unacceptable.

I’m not even getting into how outdated and neglected the property is — worn-out carpets, a strong musty smell, and a general feeling of disrepair — because that all fades into the background compared to the total lack of professionalism, courtesy, and basic human decency from the night staff.

If you value being treated with respect — especially if you're arriving late — I would strongly suggest staying elsewhere. This experience did not reflect the Hilton...

I posted this review the week of our return home yet no response so here we go again: The only reason I am using my invaluable time for this review is to help this Brand be what it once was. We've had an enjoyable history, visiting a many cities. First time here. It saddens me to say so, "The old gray mare, she ain't what she used to be! 1-800-Embassy we requested the ff: June 30-July 3. Lower floor; absolutely nothing higher than 3rd floor please Away from the elevator, need rest. No elevator bells Not interested in pre-paying, prefer they hold room with credit card only Two days prior to arrival our account was zapped/debited $247. When called was told this was "an internal hotel policy due to holiday weekend, sorry we failed to inform you. Arrived Friday, June 30, was given Room 831 - Jose', front desk associate, very polite, professional, good customer service. But explained the hotel was full. 831 is all he had. He apologized. The busy rush made him forget to give us the Hilton Honors bag (2 bottles of water). Room 831 had water on the floor from the A/C leak. Tried to call the front desk and no dial tone on either phone. Took the slow elevator which was filled beyond the 2500 lb. capacity. Jose" gave 2 options: move to third floor and be right in front of the elevator or move to 529 and NOT be at the elevator. We chose the latter. 7.Turned back the sheets to find a heavy, bright blue mark on the left side of the top sheet which bled through the comforter. We were there 3 nights with unchanged linens after it was requested each morning. Housekeeping simply made the bed and tightly pulled the linens. Blue maker spots remained. Reported Sunday: bulbs were out, too dark to see clearly. WE NEED BULBS. Maintenance guy appeared at door, used master key to enter and knocked while he was entering. Just walked right in on us! Glad we were fully dressed. He came unprepared, no ladder, no bulbs, climbed on the table where we had oranges, apples, and bananas and hot food - stood on the table and asked us to steady the chair as he dismounted. He had to make a second trip to go get 2 bulbs. Again, he used the master key but at least we knew to expect his return. The last 2 issues: the Juliette balcony door was unsecured, would not latch properly, which we had not touched and was unaware until Saturday night's storm blew the door wide open at the torrential downpour in the middle of the night. Frightful! Finally, we asked the age of this building after seeing mold in the corners of the bedroom area near the headboard of the king-sized bed. There was mold in the bathroom behind the toilet and above the shower head. Front desk shared the 45th anniversary was recently celebrated. Hard to believe no renovations or if so, they omitted Room 529 with the peeling wallpaper, scared walls, split vinyl unraveling on all 6 chairs at the executive style table in the living area. Well, the memorable made to order breakfast still exists, not sure why it was cold two out of three mornings at 7:15 am. My husband suggested I skip the review and just give the hotel a big fat ZERO. Luckily, the grading scale starts at 1; thus, there is much room for improvement. Please revive the spirit, luster, glow, cleanliness and positive energy of a Brand...