El Pollo Loco — Restaurant in Irvine

This location has good food. Me and my husband really like pollo loco and have ordered 3 times in the last 2 weeks from this location. One a mobile order and two drive thru. In our mobile order we asked for salsas and specified the quantity. We picked up the order and asked if all the salsas were there because it seemed like there was only dressing for the salad. They said everything was in the bag without checking and we left. The salsas weren’t there and the food was less enjoyable without the salsas it’s kind of bland. Today we give a third chance even though they haven’t gotten our order right in a while. We tried drive through and ordered some chicken tortilla soup. They gave the salsas and my husband asked where the tortilla strips for the soup were. They said “everything is in the bag.” We get home and there’s just salsa and no toppings. Not bad food by any means but it’s annoying because this is pricier fast food and they always act like this at...

Honestly if there were another El Pollo Loco reasonably close by, I would go there instead and here's why. Parking and the drive-thru entrance don't always flow smoothly. Actually at peak times it becomes a nightmare with parking lot jam up. Also I've noticed that the chicken is drier then it's sister restaurants. And like the parking lot jam you actually get the same thing inside only it's at the soda fountain dispenser. The service is great. The place is clean. It's located in a good shopping area. Lots of interesting and friendly people shop in the area. My suggestion to anyone who may read this review is to stay away during peak hours at lunch and dinner or at least call or order online and if its possible have your order paid for minimum wait time and hopefully avoid...

I am speechless, I have gone to many Pollo Locos and this one is hands down the best experience ever, the moment we walked in my mood changed. The restaraunt was well maintained and clean. There was a man welcoming everyone coming through the door. The food was out super fast. Nobody looked lazy or unhappy there which was a nice energy to be around while having lunch. Later a lady and the same man welcoming people were walking around checking up on tables. I don't think it's required of them to do that however this is a perfect example of going out of your way to make sure your customers are happy. I don't live around here but this is the best Pollo Loco I have ever been to in my life. Thanks for a...