Rubio's Coastal Grill — Restaurant in Irvine

Disappointing Experience at Rubio's Grill I recently visited Rubio's Grill on Wednesday, October 4th, around 6:15 PM, and unfortunately, my experience left much to be desired. I had placed an order with my wife over the phone, and upon entering the store to pick it up, I was astounded by the lack of cleanliness and the unprofessional behavior exhibited by the employees manning the registers.

One particular cashier, a young Spanish girl, was coughing incessantly, which made both myself and other customers feel uncomfortable. Hygiene and health protocols should be a priority, especially during these times.

Furthermore, I was disappointed to learn that despite my expectation of receiving a free taco with my order, the employees refused to honor this promotional offer, claiming that I had failed to specifically request the free taco during the phone order. Even when I pointed out that my wife had also ordered and they had neglected to include the free taco in her order, they still refused to rectify the situation. This resulted in me missing out on two promised tacos.

Adding to my frustration, I had received a receipt with a survey code that promised a free drink or cookie upon completion. However, when I attempted to redeem this offer, the cashier informed me that their system was not functioning properly and could not accept the coupon. This was yet another instance where the restaurant failed to deliver on their promises to a loyal customer.

Seeking a resolution, I requested to speak with a manager, only to be informed that the manager, Maria, would not be available until Friday. This lack of managerial presence further added to my disappointment and left me feeling unappreciated as a long-time customer.

To provide some context, I had ordered three meals, including one order of two fish tacos and two orders of two shrimp tacos. Despite spending a considerable amount of money, I did not receive any of the promised free tacos. This, coupled with the failed survey redemption, made me question the integrity of Rubio's Grill and their commitment to customer satisfaction.

Additionally, the long lines and the presence of only one cashier, who was coughing without wearing a mask while handling food, added to my dissatisfaction. These observations raised serious concerns about the restaurant's adherence to health and safety guidelines.

Overall, my experience at Rubio's Grill was extremely disappointing. As a regular customer, I did not expect to be treated with such disregard and subjected to what felt like a game of deception. I am writing this review to alert others, so that they may be aware of the treatment they might receive and the potential for dishonest practices at this establishment.

I plan to discuss these matters with the manager and, if necessary, escalate my concerns to Rubio's Grill's corporate office. It is my hope that they address these issues promptly, rectify the situation, and ensure that other customers do not have to endure a similar experience. As someone who has frequented this restaurant two to three times a week for the past year, I am disheartened by this turn of events and sincerely hope for a...

Burned by Rubio's online again. A simple 3 item order, missing 1/3 of the items. I was refunded, and they made that easy, to their credit. And they convinced me the missing food was in the bag when it was picked up. But they claim they couldn't refund the tip since it was done through Door Dash. Door Dash claims Rubio's has to do it. After 40 minutes of talking to both I give up, knowing that I tipped the guy for eating my dinner.

Rubio's take zero responsibility for the service (Door Dash). I ordered through Rubio's online, I got emails from Rubio's, with ads to join their Rubio's clubs for points. But the guy on the phone insists they have involvement and point you to Door Dash. DD points you back to Rubios. It's a convenient situation for both parties to take zero responsibility in service. And at the end of the day the honest Dashers get the short end of the stick, because I'm not inclined to tip prior to verifying that I actually...

Ok, so maybe the girl taking orders was having a bad day. I get that. But an easy way to make your guests happy while they wait for their food is to let them have their chips while they wait...I don't need to be told that usually they charge extra. In fact, it's so easy to offer complimentary chips with every order I don't know why it's not automatic.

Then the food came. I ordered a 2 taco plate. 1 Ono and one Salmon. Both were very dry, completely overcooked. The sauces on them were good but weren't enough to make up for the poor cooking job. I didn't have time for them to re-cook them. Overall, a waste of $10.

Oddly, I wasn't offered a receipt and when I went back 10 minutes later to ask for it, I was told it was too late. So I took a photo of my...