Burger Street — Restaurant in Irving

Do not get me wrong, I love Burger Street, but yesterday's experience makes me reconsider my love. Anyway, I ordered two number seven combos (chili-cheese dog with fries (excuse me, but I ment to say curly fries, because if you just say fries or french fries, expect to be corrected if Yvonne is taking your order) and drinks) and two large order of curly fries and a medium drink. I received my order after paying over twenty dollars, which is quite expensive for what I ordered. The chili- cheese dog is quite small and you do not get a full scoop of chili or cheese, unless you are receiving a tablespoon of chili and cheese and lastly there was hardly any onions on the dog. They have changed the fries, oops I ment curly fries, from smaller curlys to thicker curlys, which I do not like. Because they are too thick to enjoy and they are not seasoned properly. I asked for light ice on all my drinks, which I did not receive and when I said something Yvonne told me that it was light ice. Needless to say, I will not be ordering the chili- cheese combo again and doubt I will order from this Burger Street location if Yvonne is in the...

I have eaten at this location several times over the years and recently visited noticing new management! The service was super fast, but the burgers aren't as good of quality as they once were. They are now comparable to the fast food franchises and less like the homemade style burgers of the past! I asked for a large order of FRESH HOT curly fries with cheese and got undercooked squishy fries with cold cheese. I don't live but a block away so the food couldn't have cooled down that fast. Everyone that ate the burgers ended up sick that night. That was the first time in a year that I have eaten there and also the last! Think I will stick to Griff's until the quality of the food is switched back to the original homestyle ingredients. For the price I paid vs the food I received, I expected better but would take my chances with McDonald's before dining there again. Also, after they messed up my order, I went inside to fix it only to be met with a dirty and run down establishment. Use some of the money that you have overcharged people and clean/update...

The food is always amazing, but the service is horrible. The food is pricey. I recently went a couple of times, and both times I had a problem with the customer service. The last time the guy at the window told me they were completely out of ketchup when I asked for more. Mind you he only gave me 2 packages for 3 order of fries. Not knowing that I knew the person in the car behind me, I asked if they received ketchup, and they said "sure did 4 packs." Why lie to me and say you're out? The last time a server, which I later found out is a manager by the name of Darius laughed in MY FACE once I made it all the way home IN THE RAIN, to find out my order was completely wrong. I tried calling numerous times with no answer. Finally I make it back IN THE RAIN to the store, and they had no customers inside or out. They were just literally watching the phone ring. I will never go to THIS...