Kwality Ice Cream & Bakery — Restaurant in Irving

I visited Kwality Ice cream at Irving Macarthur Blvd today (6/11)that left me feeling utterly disappointed and disgusted. From the moment I walked in, it was evident that cleanliness and hygiene were not a priority for the establishment. The untidy and unclean environment, coupled with overflowing trash, created an atmosphere that was far from appetizing.

Upon entering the store, I was greeted by an overwhelming stench of stale food and garbage. It was immediately apparent that the management had neglected basic cleaning duties for quite some time. The floors were sticky and covered in grime, while the tables and chairs looked as if they hadn't been wiped down in ages. The lack of attention to cleanliness was a major turn-off.

One of the most disheartening aspects was the sight of overflowing trash cans. Piles of garbage were scattered around the store, spilling out onto the floor. Not only did this present a hazard and potential health risks, but it also displayed a complete disregard for maintaining a pleasant environment for customers. It was evident that no effort had been made to properly dispose of the waste, leaving a lasting negative impression.

The unhygienic conditions extended to the ice cream display as well. The glass case was smudged and covered in fingerprints, giving a clear indication that it had not been cleaned regularly. The thought of consuming ice cream from such a display was unappetizing and raised concerns about the overall quality and safety of the product being served.

In addition to the physical aspects of the store, the staff seemed disinterested and unmotivated. They lacked enthusiasm and did not appear to take pride in their work. It was disheartening to witness such a lack of professionalism and customer service, which further contributed to the disappointing experience.

As a customer, I expect a certain level of cleanliness and hygiene when visiting any food establishment, especially one serving perishable items like ice cream. Unfortunately, this ice cream store failed to meet even the most basic standards. The unkempt environment, overflowing trash, and lackadaisical staff made it clear that this establishment does not prioritize the well-being or satisfaction of its patrons.

I cannot in good conscience recommend this ice cream store to anyone. The lack of cleanliness, hygiene, and overall disregard for customer experience make it an unappealing and potentially unsafe choice. I hope the management takes immediate action to address these issues and improve the store's overall conditions, for the sake of both their customers and...

Kwality is a delightful ice cream place that promises a unique and vibrant experience for ice cream enthusiasts seeking a taste of India. Nestled in the heart of the city, this place captivated my senses with its wide array of exotic flavors and the unmistakable essence of Indian culinary traditions.

As I entered the inviting establishment, I was greeted by an enticing display of colorful and beautifully presented ice cream creations. The ambiance exuded warmth and charm, setting the stage for the indulgence that awaited.

The menu at here is a testament to the rich diversity of Indian flavors. From traditional favorites like "Mango Kulfi" and "Rose Falooda" to inventive combinations such as "ice gola" and " pan falooda," there was a flavor for every discerning palate. Each scoop offered a burst of authentic Indian ingredients and spices, transporting me to the vibrant streets of India.

I decided to try their signature flavor, the "original falooda." This concoction expertly captured the essence of the beloved Indian dessert. The creamy base was infused with the flavors of saffron and rose, while tender pieces of sweet, soaked in a fragrant sugar syrup, added a delightful texture and sweetness. It was a symphony of flavors that left me craving for more.

The ice cream at here is made in-house I believe and the dedication to quality is evident in each bite. The creamy texture was velvety smooth, and the balance of sweetness and richness was impeccable. The use of authentic Indian ingredients and traditional recipes added a layer of authenticity that elevated the experience.

The staff at here were friendly and knowledgeable, eager to guide customers through the diverse selection of flavors and help them make informed choices. The service was prompt, and the staff took care to ensure that each order was presented with attention to detail.

The only slight drawback was the limited seating area, which could get crowded during peak hours. However, the joy of savoring these unique ice cream creations overshadowed any inconvenience caused by the limited space.

In conclusion, kwality is a haven for ice cream lovers seeking a taste adventure. With its wide range of authentic Indian flavors and impeccable craftsmanship, it successfully bridges the gap between tradition and innovation. If you're a connoisseur of ice cream and intrigued by the vibrant flavors of India, a visit is highly recommended. Get ready to embark on a tantalizing journey of flavors that will leave you...

Kwality Ice Cream offers a mixed experience for patrons. On the positive side, their Malai Kulfi Falooda is a standout, delivering a rich and flavorful treat that satisfies the taste buds. The combination of creamy kulfi with the delightful textures of falooda creates a memorable dessert experience. However, the same level of quality isn't maintained across their offerings. The sugar cane juice falls short of expectations, being merely average and lacking the vibrant taste that one would hope for.

Service issues also detract from the overall experience. There seems to be a lack of coordination in fulfilling orders, as evidenced by the incident where a separate kulfi stick was served before the rest of the order, causing it to melt prematurely. This suggests a need for better organization and communication among staff members to ensure that orders are delivered promptly and in the correct sequence.

Furthermore, the restaurant faces challenges with overcrowding, leading to long wait times. It's unacceptable for customers to endure a 20-minute queue just to place an order, especially during peak hours or weekends. Implementing additional registers and increasing staffing levels during these busy periods could alleviate this issue, enhancing customer satisfaction and streamlining the ordering process.

In conclusion, while Kwality Ice Cream excels in certain aspects with its delicious Malai Kulfi Falooda, there are areas for improvement, particularly in the consistency of food quality, order fulfillment process, and managing customer flow. Addressing these issues would elevate the dining experience and foster greater...