Little Caesars Pizza — Restaurant in Irving

David Scrivano, CEO Little Caesar Enterprises, Inc. 2211 Woodward Avenue Detroit, MI 48201

Dear Mr. Scrivano,

I am writing to you directly because of an alarming and unacceptable incident that occurred on October 10, 2025 involving two Little Caesars locations in Texas:

1630 E Lamar Blvd, Arlington, TX 76011 (where Emmanuel is employed)

1503 N Story Rd, Ste 110, Irving, TX 75061 (the Story Road location)

Incident Summary

I placed an online order with Little Caesars at 5:28 p.m. CST. When my order time kept changing, I called the Lamar Blvd Arlington location at 6:00 p.m. CST. A polite young woman explained that my order had been stolen by DoorDash drivers and instructed me to call DoorDash.

What followed was an appalling display of indifference and hostility from both companies. DoorDash admitted the order was stolen but told me my refund would take 10–12 business days. I explained that this was my last $30 and that my children were hungry. Nevertheless, their manager “Maria” was dismissive, rude, and hung up on me.

When I called Little Caesars again, I spoke with Emmanuel at the Lamar Blvd Arlington store. His response was equally shocking. He repeatedly told me he did not care that my children were without food, argued with me at length, and gave me a false telephone number when I asked for contact information for his regional manager.

Later that evening, I called the Story Road Irving store (1503 N Story Rd, Ste 110, Irving, TX 75061). The assistant manager on duty around 7:30 p.m. CST was even more disrespectful. He refused to give his name, raised his voice, and treated me with open hostility.

Broader Context

This is the third time I have had an order stolen when using Little Caesars with DoorDash. However, the disrespect, dishonesty, and outright lack of care shown by managers Emmanuel and the unnamed Irving assistant manager are far more egregious than mere service failures.

Requested Action

I request the following immediate steps:

A full investigation into the conduct of Emmanuel at the Lamar Blvd Arlington store and the assistant manager at the Story Road Irving store (1503 N Story Rd, Ste 110).

Termination of these individuals for their unprofessional, hostile, and dishonest behavior toward customers.

Written confirmation from your executive office detailing the corrective measures you will implement to prevent future occurrences.

Conclusion

No family should undergo the theft of their food, have their money withheld, and then endure rudeness and lies from store managers. The behavior of these individuals is a disgrace to Little Caesars and demands decisive executive action.

I expect a prompt written response from your...

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