Francisco’s Cantina Restaurant — Restaurant in Jackson Township

I can't speak to the food because the service is so absolutely horrible. I've been wanting to try this place for a few months now and also wanted to support a new local restaurant during COVID. I first tried to order through Uber Eats. When the Uber eats driver called the restaurant to place the order they told him that it would be at least an hour and a half before it was ready. I decided to cancel my order because it meant that we wouldn't get our food until after 9:00 p.m. I wanted to give them another shot so the next day I placed an order online directly with the restaurant. The online system told me that my order would be ready in an hour, at 7:30 p.m. I arrived at the restaurant at 7:30 and after learning that they do not offer any curbside service, my husband went in to pick up the order. When he went in, they told him it would be "just a couple more minutes". In hindsight, it's clear that they had not even started our order yet. My husband waited for over 40 minutes for the food to be ready. As I pulled up to the restaurant door to see what was happening ( I had a crying baby waiting in the car the entire time) my husband said that the manager had just come out and told him that they were packaging up our order and it would be out in just a second. I sat in the parking lot for another 15 minutes until my husband came out without any food. When he asked again after 15 minutes had passed, they informed him that they were still waiting on two items in our order, directly contradicting what the manager had told him 15 minutes before. At that point, my husband decided to leave without our order and asked them to give us a refund. I called to confirm that they would be refunding us for our order, and the associate that answered the phone confirmed, all the while not once apologizing for leading us on for over 40 minutes telling us that our order was just getting wrapped up. It's hysterical to me that this restaurant screwed up my dinner plans two nights in a row and I have still not even had the chance to taste the food. I don't foresee myself ever going back for a third time to see you if it's even worth it. Clearly this restaurant has a time management issue that they need to resolve if they want to remain in business, especially during a time where the majority of their orders are (I'm...

I just want to say WOW!! This place is amazing. The character of these workers is just absolutely amazing. I’ve never seen a better crew of employees. Came here on a Friday night and they were SO busy. I mean I would’ve been overwhelmed but these employees kept it calm & cool. First, one employee broke a glass honestly because he was carrying a lot and SO many of us were standing in his way waiting. Not only did they rush over to clean it up but then APOLOGIZED to us for breaking it. We were like no we’re sorry there’s so many of us in your way! Also, the woman who was the hostess was AMAZING as well. I never asked for a high chair but she came up to me and said would it be easier with a high chair I said yes please. She then proceeded to HELP ME put my daughter into the seat when I was struggling and to push her boots into the seat. Purely amazing, she also moved my daughters placemat with her crayons over to her as well and was in high spirits. And the man who served us drinks at the bar who I believe (not 100%) may be the owner was so accommodating and hard working! He gave us a drink on the house for our wait. Which is honestly so typical for a Friday night anyways, they handled it so so well. I’ve never seen someone rush and work so hard to please his customers, I just applaud these people so much for being such amazing people and I will continue to go back and give them my business. I’m blown away, all their employees are just amazing...

**UPDATE: This place has absolutely redeemed itself! My wife and I went back the other night for the first time since our previous visit. Everything was outstanding! Food was hot and delicious. Our server was attentive and kind. Really an impressive turnaround from our previous visit. Absolutely worthy of 5 stars this time! Came here on a Wednesday night, not super busy. There were about 7-8 other tables in the restaurant, a few people at the bar. We were seated and waited on directly. We ordered Margaritas first and then cheese dip.

Here’s where it gets interesting...

Servers were very friendly. Brought us our app, chips and salsa. A few minutes later, came and got our food order (we asked about the drinks). At this point, we’d been seated for roughly 15 minutes... We waited another 5 minutes and asked again, drinks were on the way.... Then, our food arrived at the table, piping hot and delicious, followed shortly by our margaritas.

Now, I’ll say it again for everyone in the back... THE.FOOD.BEAT.THE.DRINKS.TO.THE.TABLE. .... I’ve never had this happen at any other restaurant, so it was quite amazing to me. The food and table service were VERY good. But whoever is behind the bar needs some retraining, or a bit of motivation. Drinks, of any kind, should never take that long and should absolutely NEVER be beaten to the table by the main course....

Simple changes that can take this place...