Courtyard by Marriott Canton — Hotel in Jackson Township

Check in was awful. There is no other way to describe it. Everywhere I go I stay at a Marriott, rarely do I stay anywhere else. I have the Marriott Visa so each year I receive a free night stay for having the card. I called to make the reservation months prior to my stay and was told that I just needed to bring my certificate and that it would be applied as a credit to my bill. When I checked in the gentlemen working the counter (I don't recall his name) would not allow me to use the certificate. He had a very arrogant/confrontational attitude with me from the get go, no idea why. I explained that I had explicitly asked when I made the reservation about using the certificate and his response was "well, you were given incorrect information." After arguing with him for ten minutes I gave up and said I would speak with the manager in the morning. He never once apologized, said that I should read the fine print about my certificate before blaming him, and then proceeded, after the argument, to say "Oh I see you're a Silver Elite member, we're glad you're staying with us." He said this with mocking tone, which was beyond frustrating.

I give you this feedback not because of this incompetent, rude, arrogant employee but because of how the Julie, the manager, handled it the next day. She was incredibly helpful, confirmed that the gentlemen I had checked in with the prior night was incorrect on almost all accounts/info that he provided me. She adjusted my information, credited us with a free night and provided us with two free breakfast vouchers. Good employees like Julie are why I will continue to be a Marriott customer. I can honestly say that without her excellent service I would have cancelled my Marriott Visa and never stayed at a Marriott again (yes, the gentlemen the first night was that bad, easily the worst interaction as a customer that I...

I am so so on this stay at Canton. We had to stay here due to being in town for a tournament. The staff was ill prepared to handle a large capacity. One morning for breakfast we had called to place an order and then were told 10 minutes later by phone call back that they were out of fruit and oatmeal and if we wanted something she was "too busy checking out 100 people at once so we would have to come down". We went elsewhere. The one woman helping with breakfast on 6/27 made an excellent cup of coffee and was outstanding hope you'll recognize her. the water stations weren't filled regularly and were often warm. On my final day there when I woke up I had a paper under my door only to my surprise it was a flyer about Jesus--folded over and until you opened it would have thought it was our bill. I mentioned upon check out how that was highly inappropriate and the initial response given on sunday morning the 29th was "why does it bother you? are you offended?" also highly inappropriate. I did respond no and I've been in the hospitality industry for almost 26 years now and never in my career and I book meetings for a living and travel quite a bit have I ever had a paper like that under my door. It's a security issue and creepy that anyone would be able to do that. So for that alone I wouldn't recommend this property. also super sketchy driving in based on map directions it doesn't take you in on a main road but a side road. the bartender was nice had a couple of drinks while there. overall room was cool. the fridge wasn't even on when we arrived so that...

The Hotel is Average -Good. The front desk staff was courteous upon check-in and check-out. The hotel was clean and sanitized. Not sure when the hotel made upgrades, but the upgrades were a pleasant surprise, albeit they appeared to be surface upgrades and none to the plumbing and interworking of the property.

I was surprised for a chain that caters to families and groups; while you had a refrigerator in the room, there was no microwave. The line at the microwave was akin to waiting for a ride at a Disney park. I shudder to think what families with infants and young children went through needing to heat water or milk for formula or food.

There is nothing particularly wrong with the hotel; the towels did not align with the surface upgrades.

Is it not bad enough that a customer pays for a room but no longer gets the benefits of servicing the room. The face mask due to Covid 19 is gone, but the hospitality industry is wearing a mask perfect for a bandit by fleecing paying customers. There was no room cleaning and no towels (the towels were worn thin) unless you went to get them (broken elevator).

I was fortunate to have a courteous attendant; after I went to the front desk, he did bring the towels to my room; however, I felt terrible as I did not have the cash (small bills) to tip him.

Again there was nothing wrong with the Marriott Courtyard in Canton but nothing great either. It is a 3.5 hotel, and would I stay there again? Yes, but only if the suite hotels in the area are booked to capacity.

I wrote an Expedia and...