KFC — Restaurant in Jacksonville

This is the WORST KFC I have EVER dealt with!!!!! They NEVER have enough of ANYTHING!!! They ALWAYS get our orders wrong & forget some of our food. We have ordered online, gone through the drive thru & walked into the store. It doesnt matter. This store NEVER gets it right! The manager does NOT know what he/she is doing. The staff is confused, mixed up, unprofessional, resentful that you are making them work, they are combative, argumentative, unhelpful, non-caring, disrespectful, & hard to deal with. I agree with others here. This store needs to be Removed or Re-structured(the staff). This staff has NO CLUE about supplying a store, teaching a staff properly, dealing with customers, or how to run a restaurant!!! We have been told that they have NO pot pies, NO DARK MEAT, NO Original recipe, & NO cake the last 8 times(in a row) we have gone there. We NEVER get napkins, straws, or any items we request(butter, honey, ketchup, plates, plastic wear, & other items we ASK for over & over at the window)!!! I have gotten to were I check the order before moving away from the drive thru window. I ALWAYS have to FIGHT over my orders. Last night I was told, immediately upon receiving what they THOUGHT was my order, to "MOVE ON" so they could "DEAL WITH THE NEXT CUSTOMER". We were told this as I was TRYING to tell them my food was ALL WRONG! The Manager & staff got very upset with me because I would NOT go on! We ordered an 8 piece meal, ALL DARK MEAT, ORIGINAL Recipe with an EXTRA SIDE OF GREEN BEANS. We got Crispy, white & dark meat( we SPECIFICALLY TOLD THEM NO WHITE MEAT, NO EXTRA CRISPY)NO EXTRA SIDE AT ALL. NO napkins, NO butter, NO plastic wear, non of the items we requested. We were told we HAD TO COME INTO THE LOBBY to get our order corrected. I was told before that they COULD NOT change anything in my order because I had driven away from the drive thru window( I parked & walked into the lobby). So now I don't leave until my ordrr is corrected or I give it back to them. On my previous visit I got so frustrated that I gave them all the food back & asked for a refund!! It's been more than 10 days & Im STILL WAITING for my refund!!!!! I also believe that some of the staff is STEALING MONEY from KFC & ITS CUSTOMERS. Why? Because our orders are ALWAYS a different price, even when our order is THE SAME as a previous order. We have ordered an 8 piece bucket meal ($21.00) & was charged over $35.00. NO, it wasnt a "special" 8 pc bucket meal & NO, we didnt order other items. The price is NEVER THE SAME!!! KFC needs to send somebody in to investigate this store!! LISTEN TO YOUR CUSTOMERS!! We will NEVER go to this store again!!! We have to drive further to get proper service. This is so WRONG!!! I've NEVER BEEN TREATED SO HORRIBLY BY A RESTAURANT IN MY LIFE!!! I think my family & I are OWED a FREE 8 pc bucket meal once a month FOR A YEAR! After ALL we have gone through with this CHAOTIC KFC store. I WILL be reporting this store to CORPORATE! I pray they take action. And what is up with FORCING customers to BUY COLESLAW EVEN if they DON'T WANT IT or CAN'T EAT IT??? I CAN'T EAT coleslaw for Medical Reasons! My family DOESN'T even LIKE KFC coleslaw (too much vinegar, too dry). Being FORCED to pay for food that you DON'T EVEN WANT, would NEVER order sounds like a LAWSUIT to me! I will be checking into that as well! I think others should too!! Please change this & do something about this store!!!! If I could give it 0 stars, I would!!!!! In my opinion, This stote should be given a -20 (note the NEGATIVE sign) as a...

Is there a zero star option? Just tonight tried to get KFC dinner, waited 20/25 minutes to get to the board. (There was only 2 cars in front of me!) 20 minutes is long enough to cook anything at KFC. I worked there 30 years ago 😜

I tried to order a pot pie, we are sold out. Ok

We want to try that new chicken sandwich, you know the millions of dollars on tv to sell. You know what’s coming…. We are sold out. Why? Why are you sold out?

Our truck didn’t show up, while I appreciate the excuse. It is not the customers issue that you don’t stock properly, and let’s not kid, KFC is not busy like Chick-fil-A!!!

2 cars in front of me 20 minutes to just try to order.

Ok so Third try; I will take two chicken breasts $5 boxes. Talking in the background. There is now 4 cars behind me and we are definitely pushing 30 minutes.

Sir it’s going to be 9 minutes for Chicken, is that ok?

My thought; Why 30 minutes ago did you not drop one of the only items you have in stock? Literally there is only chicken tenders, thighs, and wings left.

My words and answers; no it’s not ok but I guess I don’t have a choice do I? So, do you want the order? No thank you.

Best waste of now 35 minutes and no food, because I’m not going to complain and then let people prepare my meal.

They wonder why sales are down; stocking improperly, they cannot get cars through the window; inside was closed but had no chicken cooked, poor customer service, and they don’t even act like they care. = there is

LOTS of other and new chicken places. PDQ which translates to People Dedicated to Quality. That is there name! They were built to replace KFC.

Popeyes, Chick-fil-A, Zaxbys, Burger King, McDonalds, PDQ, Wendy’s, Culver’s and many others.

I understand people have bad days, trucks don’t show up, people are understaffed, and items sell out. however sometimes it’s just an excuse to honestly just be dying as a business and truthfully it’s a business problem not a customer issue. Will I go back sure in a few months when I actually miss them slightly and I’ll try that new sandwich.

Same experience at Popeyes. They didn’t have a stock a chicken sandwich that everyone wanted to try. They stopped selling it because they were not ready to be busy???

I waited 6 months, tried to elusive sandwich. It was ok. I haven’t been back since.

Many businesses are dying because the employees or businesses are killing themselves. Competition will help new businesses replace them and they are left wondering why can’t we sell this million dollar sandwich. Basic issues. Consistency, speed, stocking, caring, being kind.

Who comes to mind that does these; PDQ, Chick-fil-A, and Culver’s They are all newer businesses with updated missions of quality in everything they do, and they consistently accomplish everything.

Rant done ...

LITERALLY a STAR GOLD example of my absolute WORST drive thru experience in my entire life. I don’t think there’s a single aspect of food service that this restaurant could manage to get right. The drive thru line was one of the slowest I’ve ever been in. The restaurant wasn’t even busy whatsoever; there were a whole THREE cars in the drive thru line, including myself. When I finally got to place my order, there’s not just ONE person taking my order like every other restaurant, but it takes literally THREE PEOPLE just to take my order over the drive thru intercom. I told my entire order to the first person who answered, then was greeted by a second voice who I then had to repeat the ENTIRE order to again... literally word for word... thank goodness the manager was the third person to answer, she was the only one who sounded like they knew what they were doing. I finally approach the drive thru window to hand the cashier “Ineke” almost exact change. Total was $20.32, handed him $20.35. (OR TRIED TO AT LEAST!!) This kid literally drops both coins on the ground. As a kind gesture, thinking this restaurant had a lot going on I open my drivers door to pick up the quarter he had dropped and handed it back to him. He then proceeds to tell me “You ain’t got 32 cents?”. Unbelievable that I have to pick up two different coins twice because of an employee’s careless mistake, less than $.10 nonetheless. After finally receiving a bag, still missing a drink and have absolutely NOT ONE LICK OF SAUCE OR SILVERWARE (nor was I asked at any point). I waited a couple minutes until “Ineke” came back and said “what?”. I told him I was still missing my large drink . He questioned me, “large drink?“. I said, “yes I ordered a large Pepsi”. Instead of a simple apology or any notion of regard, he commands his employee “get him a large pepsi” and storms off. My experience at this restaurant was bad enough, getting home to find no silverware and no sauce with my $20 worth of chicken and sides was pretty disappointing. Can’t say I will ever be back to this location ever again. “Ineke” is quite possibly the worst employee I’ve ever...