Tropical Smoothie Cafe — Restaurant in Jacksonville

Unfortunately, out of all the Tropical Smoothie Cafes from TN to FL, this has been the worse experience. The only bright light was that it was located in a popular area. From the manager, to the server, to the cashier, I was appalled by the service given. If I was secretly shopping this store for corporate, this would be a failing grade.

This store location was night and day from the location on St. Augustine Rd. That location had A greeting with a smile, they took the time to get my order correct and even wished me well.

This Oakleaf stores cashier was on the phone texting in plain sight as I waited in the store for over 3 minutes. The actual server who created my smoothie and order had to remind her to get off the phone. I had no greeting, no smile and no one wanted to take my order.

The shift lead also didn’t follow procedure of taking the correct discount receipt, and handing back the original. He quickly threw it in the trash and said I couldn’t have it back. That’s not how you handle a traveling customer who needed that receipt for business expenses.

Unfortunately, this store needs heavy improvement and corporate will...

I regret to say that my recent experience at Tropical Smoothie Cafe in Oakleaf was very disappointing. The quality of the food was not up to par, and it became clear that attention to detail was severely lacking in the preparation of my order.

Specific instructions noted on my receipt were completely overlooked, which is frustrating for any customer. It raises concerns about the overall quality control and service standards at this location. Can the staff preparing orders not read? It’s disheartening to see such negligence in a place that should prioritize customer satisfaction.

To make matters worse, when I called to express my concerns, the manager dismissed my feedback without even attempting to discuss how the issue could be resolved. This lack of engagement and disregard for customer input is unacceptable.

Given this experience, I have no faith in the quality control or customer service at this location and will not be returning. I hope management takes these concerns seriously to improve for...

I used the tropical smoothie app to order 2 smoothies on August 7th. I pressed order and then saw my $5 reward credit didn't apply so I ordered the exact smoothies again 3 minutes later with the credit. However, it charged my credit card twice. I contacted the store immediately before picking up the order and they said their district manager would have to handle the cancellation of charges and took my name and number down. I went in store and the gentlemen confirmed the same thing he said on the phone and gave me the two smoothies. I have not received a call back and have called two more times and received empty "my manager isn't in til Monday, I'm just a shift lead, call back in 3 days" responses. I'm just looking to have the $10.xx charge removed or to just have 2 smoothies made since I technically have paid for 4 and picked up 2 the night of the mistake. Lack of communication and customer service at this tropical smoothie has me choosing planet smoothie any day...