Tropical Smoothie Cafe — Restaurant in Janesville

Note: this was our favorite place.. Last two visits have been terrible. As usual, place starts out phenomenal and goes downhill quickly. Wrong food the first time ( kind of disappointing to receive pineapple in your wrap when you ordered a Baja chicken wrap)🙄 Gave it a try the next day and with 7 employees (turtles) behind the counter, waited 35 minutes for a BAJA chicken wrap and a smoothie. Probably would have been longer if we didn't ask where our food was. (Should have been in the pickup in the cafe order pickup window).She had to look all over and ask several different employees. It was just thrown at the end of the counter (cold)and our smoothie was by the drive through window (half melted). Atmosphere is usually good but the attitude was clear when we asked where our food was after online ordering said 10 minutes...

Love their smoothies and chicken bacon ranch flatbread. I really like the way you can customize your food and drinks. The employees are always so friendly and my food is ready when I pick up. I highly recommend them even though there was a hiccup one time I had which left me very frustrated because they were closed when they were supposed to be open and there was no notification, and I created a mobile order and was not able to get it before they open because of work but I gave a simple phone call a little later that day and they fix the situation, and they gave me the option of either a refund, or they could remake my food, and I went with the option of them, remaking my food which I’m very please. And the staff was very nice about it and easy...

This is my second time coming to Janesvilles Tropical Smoothie and each time the same workers have an attitude. They have an entitlement to receive a tip when we are the ones to pick up the food and all they did was do their job lol?!? If anything they should be mad at their place of employment and not rely on costumers for a tip at a fast food joint where they already make an hourly wage of up to $15 an hour. If they want to rely on tips then they should go be in the serving industry! Good customer service is included in their job which they seem to lack. Very disappointing will not be recommending to anyone. Might want to look for new employees who know basic respect and...