Bay Design Custom Jewelers — Local services in Janesville

As the public can see by the owner's response, this company clearly does not understand customer service or the concept of standing behind their work. To clarify EXACTLY what I happened, Bay Designs had my 5mm silver bead necklace since FEBRUARY 2023, claiming they "couldn't find" matching 5mm silver beads. As I did state on the phone, it was very inconvenient to be without this necklace for 8 MONTHS as I historically did wear this necklace daily. In addition, stating that they couldn't find matching 5mm sterling beads was a ridiculous thing to say considering I just bought a 5mm sterling necklace on Amazon and it will be delivered in 2 days. When I finally did pick up the necklace in late October 2023, the beads they had been "searching" for did not match the existing necklace, but I was told it was "OK" because they didn't charge me for the beads and they put them at the back of the necklace "where no one will notice". How about me?? I know it's wrong! Also, when I picked up the necklace, it was filthy and had not been polished. I thought that was standard in jewelry repair?? I wore the necklace twice, and when taking it off Thursday night, the necklace did indeed explode! Silver beads everywhere. I did nothing except undo the latch. And yes, not only have several of their repairs broken after a handful of uses, they also incorrectly strung one of my squash blossom necklaces. They did fix it, but it still doesn't lie correctly. So glad the owners responded. I am happy that my experience is now recorded. I do believe this company used to provide quality, but I have lost entire faith. I am not sure what has happened, but would encourage the ownership to embrace some introspection. There are many angry former customers. That's...

I recently took my wife’s mother’s wedding ring set to Bay Design Jewelers. The set had been tucked away in a safe deposit box for years. It was very old and in pretty sad shape. I decided that I wanted to give it to my wife as an anniversary present. But first, the set obviously needed a good deal of professional attention. After looking at the rings, the jeweler told me that he could make the rings look new again. But first, I wanted him to tighten the prongs, resize the set as well as weld the two rings together. A week later I went to get the rings and sure enough, they were stunning! They looked like they had been given a rebirth. I couldn’t believe my eyes. I gave the rings to my wife later on that evening. She too was blown away. She knew that they were her mother’s rings, but she couldn’t believe how they looked. She took off her wedding ring and immediately replaced it with the “new” set. I don’t know if I will ever get her new set off of her finger. I would like to add, I paid a fair price for some very professional work. No complaints. Thank you Bay Design for working a little magic and making our 50th anniversary something...

I’m very disappointed in the quality of the piece as well as the customer service. The piece was ordered Sept 7th and was told 4-6 weeks for pick up. They called my husband twice to tell him they broke the piece and it was not ready until late December. It took 13 weeks to be ready. I have no faith in the quality of the piece because his excuse for the delay was that he broke it. My husband spent a good deal of money on this piece and it looks cheap and poorly made. When my husband picked the piece up, the customer service was terrible. They offered no apologies for how long it took and no discounts for the inconvenience. He was told that they couldn’t do anything on the price because it took so long to make it because the designer kept breaking it, well that’s not our fault....they designed this piece. Very disappointed. We will never purchase...