Burger King — Restaurant in Jeffersontown

This was my first visit to this Burger King and the only reason I visited is because the Taco Bell dining room next door was closed for renovation.

From the minute I walked in the door I could tell this was going to be an interesting visit. Dirty tables and trays piled up on the trash collectors were just the beginning.

After I made it to the registers and ordered I was told that they were out of fries.

Yes...out of fries. Burger King.

Apparently the truck hadn't come in yet.

I opted for "onion rings" (which really aren't) instead.

As I waited for my food they also said that they were out of Impossible Burgers.

Yes...their current feature item was out of stock as well.

So....let me get this straight. You're out of your current featured and much-advertised item, AND one of the staple items on your menu because the truck is late?

There are at least 2 other Burger Kings within a ten minute drive of this location. Surely someone could drive to either of those locations in order to provide a better experience for the people standing in line with money in their pockets. I actually saw a family of (2 parents and 3 young children) walk into the restaurant and turn around and leave because they didn't have fries. #NotEvenKiddingAboutThat

And then. AND THEN. A lady comes in through the door and goes up to the counter person to complain that she got the wrong order after going through the drive-thru. I don't begrudge the lady coming in because her order was wrong, but at the same time literally EVERY employee within eyesight stopped what they were doing to try to figure it out. Every. Single. One. Order taking and food delivery came to a complete halt. After about 7 minutes of this a manager came up to get it straightened out, but should it have really come to that?

So, yea...don't think I'll be darkening the doorway of this...

So I've officially been at burger king's drive thru for over an hour now. Now mind you that includes a second trip thru the drive thru, thanks to covid and not being able to simply go inside a restaurant nowadays. Even though the freaking pandemic is OVER! But now back to my experience today. We placed our order and it was given to the car in front of us. They had us pull up and wait for about another 20 minutes to get our correct order or so we thought it was correct until we started checking everything and absolutely none of it was. neither one of the whoppers had cheese neither one of the Whoppers had mayo in one of them was supposed to. We're missing our fries two orders of fries just a horrible experience all the way around thanks covid and thank you Burger King. How about we get things back to normal Open up the restaurants open up so we can go inside and stop using lame excuses as to why we can't prepare fast food anymore. And yes Burger King corporate I would like a free meal or two or 10 at least my money back so Carol's or whoever reads this one if you read this post feel free to contact me cuz I like Burger King sometimes just not when I have to wait an hour and a half for my food to be given to...

Went through drive-through and ordered mozzarella sticks and original chicken sandwich with cheese. The lady said they close in 2 minutes. And I asked if it would be okay to still place my order and she said yes. When I pulled around I discovered the lady was the manager who was nice. She gave me my order in less than 2 minutes and I proceeded to Park in the lot. I took a bite of my chicken sandwich and it was cold and without the cheese I paid .60 for. I went back to drive thru and she said closed. I said there was no cheese on the sandwich and she said to drive up and they will put cheese on it. I said it was cold too and she says fryer is down. I said give my money back and she says her cash drawer was down, so she took my cold sandwich and made a fresh one. Thanks I guess. I got it and took a bite and burnt the heck out of my tongue. That was over an hour ago and I mite have to go to immediate care center in morning if it dont stop burning my tongue. If she would of denied my order in the first place this may of not happened. If it would of been fresh first go around, I would of ate my cheese sticks first while the sandwich cooled. I saved the reciept for my attorney. My tongue is...