Baskin-Robbins — Restaurant in Jersey Village

I placed an order online this past week. I picked it up on Saturday 2/18. When I called to inquire about the cookies that were to be placed on top of the cake the employee that answered the phone said the cake decorator was gone gone for the day therefore she could not provide any information. So I responded by saying that’s by telling her you don’t have to be a decorator to tell me the cookies that will be on top of the cake considering you all handle the merchandise. When I came in on Saturday neither employee greeted me only asking my name. When she gave me my order she reached over the ice cream to give it to me instead of going by the register where she didn’t have to contaminate anything. Also they weren’t wearing masks. The cake was beautiful but for the price you think you could atleast get some real Oreo cookies on top....

This is a horrible franchise, they ask you for tips and won’t do what is expected of a normal ice cream chain, this restaurant refused to crush up waffles and mix them with my ice cream because they aren’t marble slab. Well that’s make since on why I will never come back to a baskin Robbins your employees are lazy and your manager seems like she didn’t finish high school. If you are a honest hard working person go up the road to Brewster’s or a mom and pop store and get ice cream this place has lost its way and deserves to be put out of business. Scooping ice cream and crushing waffles is hard for...

I would like to know who i can contact as in a corporate manager or the general manager for this specific store. We just got here at 956pm. (Closes at 10 i understand, but as someone that works in restaurant and office business you follow protocol and close at the time you are scheduled for.) The doors were locked. And it was not 10pm. Yet the clock they have in there says 10pm...hmmm interesting.. so sad also because the employees kept looking at us and knowing it wasnt even 10pm and their clock was wrong they wanna ignore us. Smh. I will be dallong the store tomorrow as well to file...