PrimoHoagies — Restaurant in Jersey Village

The food is usually great but after my experience last night (Nov 1 2024 at around 7:20-7:40pm) I'll be taking a break for some time. My husband and I went in and ordered our usual hoagies, for togo. I was going to check mine since I've had a previous issue of mine missing toppings. After some time our sandwiches came out but in dine-in trays. My husband explained it was for to-go, but also that my sandwich had vinegar which was something we emphasized I did not want, and toppings were missing. They go to remake the sandwich and return with it wrapped up. I check this one and it is missing cheese. Unfortunately I also spot a thick curly hair as well in the sandwich, on the turkey! My husband brings it to their attention and the guy who made my remake sandwich is very set on how he didn't forget the cheese. Mind you, my husband is trying to explain we just want a refund for this one especially with the hair in the sandwich! (Did not get a pic because I was in shock that a hair was in the new sandwich, I mean you would expect them to be very cautious with making a remake!)

After a refund for my hoagie we finally left. The guy with curly hair/long beard with no beard net also was scratching his head and face after we left, probably the very reason why there was hair in my food.

I would only come to this place with certain staff working, usually earlier in the day but honestly after this experience I won't really be going out of my way to see if the good reliable staff is working or if I'll be disappointed again. I'll just...

I've been here before, Now, onto the "customer service experience" — well, it was an adventure in itself. When I walked in, I was greeted by a wall of silence (which, honestly, I could appreciate in its own right). No "hello," no "how’s your day going?" But hey, I’m not picky—I’m here for the sandwich, not the small talk, right? So I placed my order, and the sandwich artist (with the emotional range of a potato) took my request without so much as a flicker of expression. Maybe he was contemplating the deeper mysteries of the universe. Maybe he was just really, really focused on getting my sandwich just right. I’ll never know. Fast forward, I popped next door to the tire shop to check on my car—because what’s a sandwich without a little car drama, right? When I came back to pick up my sandwich, he handed it over like it was a sacred object, no words exchanged. I said, “Thank you, have a nice day,” and got the quietest response… which, in fairness, could have been interpreted as a deep, contemplative silence, or just pure indifference. Who’s to say? Anyway, here’s the bottom line: You’ll get exactly what you came for: a solid, well-made sandwich that will hit the spot. Just maybe prepare yourself for a customer service experience that is... well, more minimalist than you'd expect. But hey, at least your sandwich...

I recently discovered Primo Hoagies and I have to say, it's my new go-to spot for delicious subs at unbeatable prices! Compared to other chains like Jersey Mike's, the prices here are incredibly affordable without compromising on quality.

The food blew me away with its freshness and flavor. Every bite of my sub was packed with delicious ingredients and the bread was perfectly toasted. The menu offers a wide variety of options to choose from, ensuring there's something for everyone.

But what really made my experience memorable was the exceptional customer service. T, the friendly staff member who assisted me, went above and beyond to ensure I had a great dining experience. She was welcoming, attentive, and genuinely passionate about making sure I enjoyed my meal. Her warm demeanor and positive attitude made me feel like a valued customer, and I left with a smile on my face.

In fact, T's exceptional service was so impressive that I decided to come back the very next day!

Overall, I can't recommend Primo Hoagies enough. Great prices, amazing food, and top-notch service – what more could you ask for? If you're in the mood for a delicious sub served with a side of friendliness, look no further than Primo! You won't be...