Texas Roadhouse — Restaurant in Jersey Village

Here on election night I am aware of the fact that every vote (or review) counts. So here it is. Tonight after a stress filled day on the road I dragged myself into my hotel much like Salad Fingers would walk in the door. After a coin flip in the room to decide whether to hit the bed or walk the 30 steps to the Texas Roadhouse next door I did what anyone would do: cheated the flip and walked out the door. I love Texas Roadhouse. Tonight though that love came at a price. I sat at the bar and had a drink or two. The joint was more crowded than I have ever seen after 8pm, but the bar was well staffed with the most friendly and attentive team I have ever encountered. I had my drinks and ordered a Grilled Chicken Salad to go. By this time I’m in serious danger of curling up in my chair and taking a nap. It truly was a hard day. Recalling the tasty description of chilled greens, egg, cheese, a host of other delicious toppings, and of course the protein packed grilled chicken I sat in near Christmas morning anticipation of a delicious salad. Almost 20 min later one of the bartenders embarked on a mission to find that salad. When he returned the ETA of mouth watering healthiness was about 3 min. I finished my last swallow of beer and paid my tab. Exactly 3 min later another bartender appeared with my plastic bag of Christmas morning. She had also added some fresh rolls just for me. I thanked her and quickly headed out the door. I walked the somehow extended 40 steps back to the hotel, and with a new vigor in my step, took the stairs instead of the elevator. I was excited about this salad. Tucked away in my room I nearly tore that plastic bag to pieces. Threw those rolls to the side, and popped that Styrofoam container to get my serving of heaven(I thought a lot of that salad while walking). The first thing I noticed were two containers of dressing. Two! Major score. As I ripped the lid off the first one I was slapped in the face with a terrible reality. No fork, spoon, knife, or even a stir stick. Nothing! Never one to give up I took the journey back down those darn steps and headed for the breakfast alcove of the hotel. There I found a load of plastic utensils that were not locked away and readily available to the general public. Satisfied that luck, while moody, was still generally on my side I ran back up those stairs. In front of my now disproportionately anticipated salad I began slathering it in blue cheese. Halfway through I notice heartbreakingly that the closest thing to chicken on this salad was the egg. Not even a drop of decadent chicken grease. I don’t think a piece of chicken even came close to this salad while being packaged. By now my legs were done. No more going down the stairs. No walking back to Texas Roadhouse. That darn salad was going to be eaten. And it was delicious. The only thing that would have made it more satisfying would have been chicken. So here we are at the crux of the dilemma. How do I rate my visit tonight? After careful deliberation I settled on a single lousy star. Not because of the service, it was the best I have ever had. Not because of the wait, it was very busy and I can understand taking a little time for perfection. Not even for the missing chicken, although that was disappointing. Truth be told, you earned one star for the missing fork. If you have ever tried to eat a salad with your fingers or worse yet chopsticks fashioned from two dirty hotel pens then you’ll understand. Tonight, even with the fantastic service and delicious food your stars were reassigned to the Comfort Suites for having a plethora of plastic utensils available after hours. If it is a policy of Texas Roadhouse to NOT toss in a plastic fork with a to-go meal, and especially if that is printed near the bar or on the menu then I will humbly eat the crow and openly apologize for this diatribe and amend my rating. Otherwise, this was my experience at your restaurant. Now I must go as I cannot type any more since my strength has been depleted from the lack of protei… I...

My family and I are frequent weekend customers at this Texas Road House location. On July 31, 2024 which was a Wednesday I arrived at the location at 9:10pm thinking I had about 2 hours before they close. I only went a little late from leaving the hospital from my daughter just had a baby. I spoke with the hostess and she put me on the list for a table for 2. I was not aware that they had different hours for week days and closing at 10pm. The restaurant was still full. If the hostess would have told me that they close at 10pm I wouldn't have even got on the list to be seated. I went to the restroom to wash my hands and noticed that the bar area had tables open. I returned to the hostess and asked her is the bar area which is clearly marked off area with tables around and at the bar were open. I asked her if the bar area was just seat your self like most restaurant and she said yes. I then told her we were just going to sit at a table in the bar we didn't have kids with us. We than went to the bar and sat at a table and was there for probably 10 to 15 mins and the hostess came to the table and said this table is not the bar area, which was clearly inside the boxed in area for people to drink and eat. You wouldn’t want to sit in the bar area with children so it was fine. She then had us move to almost the exact same table just on the other side of the bar with in the marked area of the bar. I was really confused at this point she literally moved us to the same table but on the other side of the bar. So we are now seated and the server came we placed are orders and brought bread and butter to the table. I asked if I could get another beer to have with my dinner. She advised that bar was closed and the restaurant is closing it was 10pm. This is when I found out that they were closing at 10pm. We’ll I advised her that I didn’t know that they close at 10pm and the hostess should have informed me then I could have went somewhere else. I explained to her what happened that we were sitting at the table on the other side of the bar. She also seemed a little confused why we were moved around in the same area. To make a long story short a little shorter I spoke to Manager Jose that didn’t really seem to care that we sat at at table and was there for 10 mins and never approached or advised that the table didn’t have a server. How was I supposed to know. I advised managers Jose that since I was sitting over there wasting time that I could get another beer and he said sorry and walked off. At this point are food was arriving and the fried onion was missing so we got that after receiving are food. We then attempted to started eating. Employees at the bar was cleaning the floor spraying chemicals and spraying table with cleaner all around us . The bartender was throwing bucket or mop water right next to us. I information the waitress to get us to go boxes and we packed the food up quickly. This was a really bad experience and it could have been completely avoided by the hostess and advised me that they close at 10pm. The employees moping and spraying cleaners and pouring dirty mop water down the drain right next to us was just not acceptable,Like I said I normally go here with family on the weekend and they stay open to 11pm. The waitress I could tell was upset and I made sure that it was not her fault at all. I did tip her well and I did inform her that manager could have done something different maybe even move us again or anything. Don’t spray chemicals and throw dirty mop water down the bar drain next to where I am eating. I would have spoke with Jose again but it would not have changed anything at this point.i heard the girls on the other side talking with Jose about learning some line dance or something. Jose needs to practice running a restaurant first or get out the business and go be...

Been coming here monthly for 8+ years. Usually good food, with friendly and quick service. Tonight's service pretty much tainted Roadhouse for my wife and I. Did the online get in line, arrived, and we were ready to sit pretty quickly, that was the only positive. Our hostess takes us to our table, but never brings bread. We sit, wait a few minutes, no one has come yet to ask for drinks or bread, and then another family is sat right next to us. Waiter comes around, and that family gets tended to first (thought we were sat first by some minutes), they order first, and after a while - my wife and I finally get that bread. We waited 15 minutes just for bread (the bread is a staple for some folks, it shouldn't be forgotten). We're doing alright now, ordered our food finally and waiting for it to come. Some 10 minutes pass and the family next to us is already getting their food. We overhear the waiter say it's one of the last prime ribs of the night (it's before 6PM). My wife looks at me cause I know that's what she ordered, what she has ordered every single time in 8 years. I say, it should be fine, because the waiter would have told us it was 86'ed for the night. 15 more minutes go by, finally get our salad and chili. While we're eating this, a manager comes by our table to let us know they are completely out of prime rib. This was never communicated to our waiter, because we were allowed to order it. Despite us saying that we sat first, and that the last prime rib the family next to us received should have been hers, she casually chuckles and just mentions she'll take it off the bill. (Obviously? We aren't getting that plate anymore because you don't have it...) My food was still in the works so we stay because my wife is pregnant and REALLY hungry at this point after so much waiting. The family next to us is getting ready to leave and another associate (table busser?) walks up to them to see if everything was alright, and after speaking to them, she turns to us and asks how our night has been. My wife mentions she didn't want to talk about it, but the female associate just smirks and says she 'knows all about it already,' and that 'the prime rib always goes early.' (In the 8+ years we've been going, my wife has never ordered the prime rib and it not be available, especially at 5:30PM so early in the evening). I once again mention that technically the family next to us has our prime rib since we sat first and should have ordered first. She then proceeds to still talk about how it's usually gone by this time, clearly not reading the situation. My wife then asks her to leave, but she continues to push the situation. Finally after calling my pregnant and hungry wife sweetheart and darling (with a smirk) and trying to explain away a bad situation (she failed), my wife sternly tells her to please leave our table now. What kind of restaurant associate pushes that kind of situation. A customer asked you to leave us alone, and you kept bothering. In the end, my meal was overcooked (never had overcooked fried sirloin before, but it was the chewiest and saltiest thing I've ever eaten), and any self respecting establishment that cares about its customers would have comped my wife's meal completely after this mess of a show, but no... we still ended up having to pay for her substitute meal even after it took so long for anyone to let us know that prime rib wasn't available anymore tonight after initially...